Celeste Poole

• Coordinated scheduling and logistics for client meetings and events.
• Managed client correspondence to ensure timely communication and follow-up.
• Organized company documents and maintained digital filing systems for efficiency.

Managed billing processes for overdue accounts to ensure timely collection.

• Supported insurance agents with policy administration and client inquiries.
• Assisted with special projects and events.
• Responded to customer inquiries via phone or email in a professional manner.
• Gathered, entered and updated data to maintain departmental records and databases.
• Maintained calendars for multiple executives.

• Managed daily operations and ensured smooth workflow
• Oversaw financial planning and budget management.
• Cultivated positive relationships with clients through excellent customer service.
• Coordinated logistics for product sourcing and inventory management efficiently.
• Trained and mentored staff to enhance team performance and productivity.
• Managed daily operations of business, including hiring and training staff.
• Oversaw budgeting and financial management.
• Reviewed legal documents related to business operations.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Hosted special events to boost brand awareness and increase community engagement.
• Prepared weekly schedules for staff and horses.
• Trained new employees on company policies and procedures.
• Provided leadership during times of organizational change or crisis situations.(Covid)
• Ensured compliance with all applicable laws, regulations, industry standards.

• Managed recruitment processes, including job postings and candidate screenings.
• Reviewed job applications and selected qualified candidates for interviews.
• Performed background checks on potential hires to ensure compliance with company standards.
• Implemented onboarding programs for new hires to ensure smooth integration.
• Facilitated training sessions to enhance employee skills and knowledge.
• Conducted employee performance evaluations to support professional development.
• Advised management on employee relations issues and best practices.
• Assessed personnel performance and provided guidance for continuous improvement.
• Analyzed HR metrics to identify trends and inform strategic decisions.
• Developed staffing strategies to fill vacancies and define position allocations.
• Assisted with payroll processing, including tracking hours worked and calculating wages.