Paul John S. Dizon
2329 3rd Ave East Prince Albert,SK
Summary
Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Good communication and interpersonal skills. Familiar with industry standards and requirements.
Overview
14
14
years of professional experience
Work History
Slot Attendant
Saskatchewan Indian Gaming Authority Inc.
03.2023 - Current
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Handled money, ticket and chips exchanges for customers.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to Casino Techs for quick resolution.
- Process machine payouts and provided change for players.
Merchandiser
Lake Country Coop Gas Bar
05.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Shift Manager
FMI Atlantic, KFC
02.2019 - 06.2023
- Dealing with and resolving customer complaints
- Ensuring Health & Safety and also hygiene procedures & standards are maintained
- Ensuring the highest standards of food and beverage service
- Ordering stocks and supplies from the suppliers
- Creating the weekly schedule based on budget
- Keeping and control of food and labor cost
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Senior Assistant Restaurant Manager
KFC Maimpis
03.2009 - 01.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted regular meetings with staff to discuss performance and address any issues.
Education
Bachelor of Science - Business Administration
University of The Assumption
San Fernando Pampanga Philippines04.2006
Skills
- Slot Machine Troubleshooting
- Customer Experience
- Training and Development Skills
- Data Entry
- Brand Loyalty
Timeline
Slot Attendant
Saskatchewan Indian Gaming Authority Inc.
03.2023 - Current
Merchandiser
Lake Country Coop Gas Bar
05.2021 - Current
Shift Manager
FMI Atlantic, KFC
02.2019 - 06.2023
Senior Assistant Restaurant Manager
KFC Maimpis
03.2009 - 01.2018
Bachelor of Science - Business Administration
University of The Assumption
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