Pauline Shackleton
Customer Service Agent
Cornwall,ON
Summary
Over 20 years experience in Customer Service with a broad base of experience in call center operations and retail customer service. Resolves problems quickly, delivering high levels of customer satisfaction in a professional manner.
Overview
15
15
years of professional experience
Work History
Owner
Xen Bath & Beauty Supplies
Summerstown, ON
10.2014 - 01.2018
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained up-to-date administrative records to monitor operational conditions.
- Shipping and receiving duties
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
Emergency Response Agent
Contract World – C.A.A
11.2006 - 04.2008
- Answer inbound calls from CAA Members for Emergency Road Service
- Geographical knowledge of southern Ontario and the Maritimes
- Locating members in various situations area and sending out service promptly in a fast paced environment.
Member Retention Representative
Memberworks Canada Corporation
Montreal, QC
01.2006 - 06.2006
- Increased customer satisfaction by resolving issues.
Inventory Control Clerk
Canon Canada/Apple One Employment Service
Toronto, ON
12.2003 - 05.2004
- Coordinating pickups, deliveries, discrepancies and service calls of Canon copiers and fax machines
- Printing Orders in sequence and distributing them to the appropriate docks for shipping
- Maintained Spreadsheets for Inventory purposes.
Customer Service/Data Entry
Harkel Office Furniture
08.2000 - 12.2002
- Receiving approximately 50 incoming calls per day from clients and manufacturers regarding the status of orders
- Relief at Reception
- Trained new employees on computer systems
- Assisted in the Accounting Department i.e
- Receivables, Payables and Payroll.
Bakery Clerk
Loblaws
01.1992 - 11.2001
- Assisting customers at the service counter
- Taking inventory and recording supplies and products
- Responsible for the training of new employees.
Education
Hardware Support Analyst Pre-Apprenticeship -
Scarborough Training Centre International Inc. I.T
2003
Office Assistant Diploma - Business Accounting
Centennial College
1994
O.S.S.D. Diploma - undefined
Skills
- Over 20 years experience in customer service industry
- Experienced in troubleshooting Intel based PC’s, routers printers, some networking and modems
- Software Experience all Windows suites
- Reliable, dedicated, resourceful and self motivated
Timeline
Owner
Xen Bath & Beauty Supplies
10.2014 - 01.2018
Emergency Response Agent
Contract World – C.A.A
11.2006 - 04.2008
Member Retention Representative
Memberworks Canada Corporation
01.2006 - 06.2006
Inventory Control Clerk
Canon Canada/Apple One Employment Service
12.2003 - 05.2004
Customer Service/Data Entry
Harkel Office Furniture
08.2000 - 12.2002
Bakery Clerk
Loblaws
01.1992 - 11.2001
Hardware Support Analyst Pre-Apprenticeship -
Scarborough Training Centre International Inc. I.T
Office Assistant Diploma - Business Accounting
Centennial College
O.S.S.D. Diploma - undefined
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