Pauline Puddester

Work History

Kitchen Manager/Catering and Events Manager

Southern Ontario Smoked Barbecue

Kitchener , Ontario

06.2012 - 08.2023

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Checked and tested foods to verify quality and temperature.
Managed restaurant marketing, sales building and community involvement.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
Developed unique events and special promotions to drive sales.
Schedule and fulfill catering and special events
Proved successful working within tight deadlines and a fast-paced environment.
Organized and detail-oriented with a strong work ethic.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Banquet Server

Bingemans Conference Center

Kitchener , Ontario

03.2012 - 09.2012

Arranged linens and table settings according to seating plan and event theme.
Maintained flexible work schedule to meet event needs.
Circulated appetizer and drink trays smoothly around events to offer selections to guests.
Prepared serving and appetizer trays and set tables at diverse events.
Provided friendly, courteous service to create memorable moments for guests.
Executed synchronized meal service simultaneously serving multiple guests.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Worked with banquet manager to coordinate event set up and schedule.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Served meals to customers according to established guidelines.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Arranged food, utensils and condiments on trays to serve meals with necessary items.
Inspected dishes and utensils for cleanliness.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

House Maid

Molly Maid

09.2007 - 03.2011

Complete home cleaning including disinfecting all areas and rooms
Maintained clean and comfortable environments in homes by vacuuming, cleaning and dusting whole home
Engaged positively with residents while cleaning apartments and common areas.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Banquet Captain

Bingemans Conference Centre

Kitchener , Ontario

06.2005 - 09.2006

Delegated tasks to staff members to maximize production under tight deadlines.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Directed and managed banquet functions for 100+person events
Interpreted instructions to schedule and set up events to client specifications.
Liaised with catering department about event changes and implemented requested adjustments.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Served meals to customers according to established guidelines.
Arranged food, utensils and condiments on trays to serve meals with necessary items.
Assessed meal preparation to check creation of special orders and cooking procedures.

Restaurant Owner/Operator

Paulines Place

09.2003 - 02.2006

Managed payroll, daily/yearly deposits and cost controls.
Set employee schedules, delegated work and monitored food quality and service performance.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Created menu and upheld high standard of food service
Purchased food and cultivated strong vendor relationships.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Prepare, serve and create menu choices

Head Bartender/Server

The Dollhouse

Kitchener , Ontario

10.2001 - 07.2003

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Closed out cash register and prepared cashier report at close of business.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

Angies Kitchen

Waterloo, Ontario

02.1990 - 06.1994

Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Summary

Overview

Work History

Kitchen Manager/Catering and Events Manager

Banquet Server

House Maid

Banquet Captain

Restaurant Owner/Operator

Head Bartender/Server

Server

Education

Currently Upgrading

Skills

Certification

Timeline

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