Pauline Park
Victoria,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Dispatch Operations Manager
BC Emergency Health Services
09.2008 - Current
- Responsible for all aspects of emergency dispatch operations and staff.
- Ensure adequate staff coverage at all times. Plan and cover for peak service delivery and develop plans for staff shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Evaluated current operational processes to help develop, implement and improve practices.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Interact with other agencies and nurture relationships
- Monitor and adjust budgets accordingly
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implement business strategies.
- Mitigated business risks by working closely with staff members and assessing performance.
Critical Systems Operations Project Manager
South East Coast Ambulance Service NHS Trust UK
07.2005 - 07.2008
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
Education
No Degree - Prince1/2 Project Management Certification
London School of Business
England07.2005
MBA - Business And Organizational Administration
Lancaster University
England05.2000
No Degree - Project Management
Manchester Business School
England06.1999
Skills
- Multiple Project Coordination
- Employee Time Records
- Employee Performance Reviews
- Workflow Planning
- Financial Oversight
- KPI Tracking
- Resource Allocation
- Employee Development
- Administrative Management
- Strategic Planning
- Performance Improvements
- Business Leadership
- Change Management
- Decision-Making
Timeline
Dispatch Operations Manager
BC Emergency Health Services
09.2008 - Current
Critical Systems Operations Project Manager
South East Coast Ambulance Service NHS Trust UK
07.2005 - 07.2008
No Degree - Prince1/2 Project Management Certification
London School of Business
MBA - Business And Organizational Administration
Lancaster University
No Degree - Project Management
Manchester Business School
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