Pauline Omedes
Toronto,ON
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Amadeus
Vaughan , Ontario
03.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recommended menu items based on customer preferences and dietary needs.
- Accurately recorded orders on cash register and point-of-sale system.
- Handle customer inquiries and resolve issues promptly and professionally.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Assistant Manager
Mcdonald's
Toronto, Ontario
08.2020 - 02.2025
- Manage the crew schedule, ordering, payroll, and deposit.
- Manage the food and inventory report, as well as the weekly and monthly sales reports.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assist in planning and delivering training sessions to improve employee effectiveness, and address areas of weakness.
- Operated the cash register efficiently and accurately, processed payments by cash, debit or credit card, gift card, or automatic debit.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Babysitter
Family Friend
Toronto, Ontario
07.2017 - 09.2017
- Completing light housekeeping tasks such as tidying up toys and books.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Maintaining a positive attitude while being patient and understanding with the children.
Education
High School Diploma -
John Polanyi Collegiate Institue
Toronto, ONSkills
- Customer service
- Time management
- Problem-solving
- Employee scheduling
- Training and mentoring
- Sales reporting
- Managing Employee Records
- Health and Safety Training Assistance
- Relationship building and management
- Fast learner, and ability to adapt in a fast-paced environment
Certification
- Food handler
- First Aid and AED
- Leadership Foundation Course
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
References
References available upon request.
Timeline
Server
Amadeus
03.2025 - Current
Assistant Manager
Mcdonald's
08.2020 - 02.2025
Babysitter
Family Friend
07.2017 - 09.2017
High School Diploma -
John Polanyi Collegiate Institue