Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
3rd Place Regional DECA Award
Timeline
Generic

Pauline Nguyen

Markham,ON

Summary

Developed strong customer service skills in fast-paced restaurant environment, possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting and hope to get more people interested in Accounting!

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress and Cashier

Thuân Thành Restaurant
07.2024 - 08.2024
  • Delivered exceptional customer service to approximately 50 in high-pressure dining environment per shift.
  • Managed multiple tables efficiently while ensuring timely order delivery.
  • Collaborated with kitchen staff to streamline service workflow and improve food presentation.
  • Used cash registers and credit card machines to cash out customers.
  • Communicated in both English and Vietnamese developing strong communication skills.

Cashier / Warehouse Worker

Mission Thrift Store
06.2023 - 07.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Resolved customer inquiries and concerns promptly to ensure satisfaction.
  • Assisted in loading and unloading hundreds of shipments, maintaining organization and safety protocols.
  • Trained new volunteers on operational procedures and safety measures within the warehouse environment.
  • Gave assistance in around the warehouse and front of house.

Education

No Degree - Co-Op BBA, Planning On Specializing in Accounting

University of Toronto At Scarborough
Toronto, ON
12-2029

High School Diploma -

A.B. Lucas Secondary School
London, ON
06.2025

Skills

  • Customer Service
  • Outside of the Box Idea Making
  • Accurate Cash Handling
  • Work Ethic
  • Team Collaboration
  • Strong Communication Skills
  • Strong Multitasking
  • Decision-Making
  • Eagerness to Learn

Certification

  • Project Management, Flashpoint Training Inc
  • Standard First-Aid, Red Cross
  • CPR/AED Level C, Red Cross
  • WHMIS, Co-Op Program

Awards

  • 3rd place in DECA regionals competition, qualified for provincials 2 years in a row
  • Multiple trophies won with school band and choir at Kiwanis
  • Honour roll grades 9, 10, and 11

Languages

English
Native or Bilingual
Vietnamese
Professional Working

3rd Place Regional DECA Award

Before I became an executive I won 3rd place in my regional DECA for the Business Finance sector back in 2023 which also allowed me to complete in Provincials. In my 2024-25 year, my school did not participate in any regional case studies as they were too far away but I still managed to make it into Provincials off my multiple choice exam.

Timeline

Waitress and Cashier

Thuân Thành Restaurant
07.2024 - 08.2024

Cashier / Warehouse Worker

Mission Thrift Store
06.2023 - 07.2023

No Degree - Co-Op BBA, Planning On Specializing in Accounting

University of Toronto At Scarborough

High School Diploma -

A.B. Lucas Secondary School

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Pauline Nguyen