Pauline Murphy
Bakersfield
Summary
Dynamic professional with extensive experience in customer service and shopping management at Walmart. Proven track record of enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in online order processing and maintaining high-quality standards, consistently meeting deadlines while fostering strong customer relations. Recognized for exceptional interpersonal skills and efficient multitasking abilities.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.
Overview
22
22
years of professional experience
Work History
Personal Shoper
Instacart
09.2017 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Customer Service Representative
Xerox
02.2015 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Department Manager
Walmart
04.2003 - 12.2010
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA06-1996
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Verifying order accuracy
- Documentation and reporting
- Product knowledge
- Merchandise selection
- Sales expertise
- Sales proficiency
- Deadline driven
- Strong interpersonal skills
- Shopping management
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
Languages
English
Full Professional
Timeline
Personal Shoper
Instacart
09.2017 - Current
Customer Service Representative
Xerox
02.2015 - 12.2018
Department Manager
Walmart
04.2003 - 12.2010
High School Diploma -
San Bernardino High School
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