Pauline Lidy
Summary
Experienced event and project professional with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
5
5
years of professional experience
Work History
Manager, Operations
Ignite Management
06.2025 - Current
- Manage day-to-day operations and executive's schedule to help deliver key priorities.
- Lead internal planning, resource coordination, and onboarding to keep projects and people running effectively.
- Manage client projects from start to finish—ensuring clear communication, timelines, and high-quality delivery.
- Track budgets and improve internal systems to make the team more efficient.
- Lead internal culture and strategy projects that keep the team connected and aligned.
Associate Consultant
Ignite Management
05.2023 - 06.2025
- Support strategic planning projects, guiding clients through key decisions and aligning outcomes to their goals.
- Create high-quality workshop materials, presentations, and reports that turn insights into clear recommendations.
- Act as main point of contact for clients during engagements, ensuring smooth communication and project flow.
- Contribute and lead internal initiatives that strengthen internal tools, culture, and ways of working.
Head of Project Management
Shoutr Labs UG
01.2022 - 06.2022
- Led onboarding and training of new employees to ensure a smooth integration into projects, tools, and workflows.
- Organized and facilitated weekly project meetings and Q&A sessions to align teams, share updates, and address blockers.
- Planned and delegated tasks across the team using Pipedrive, ensuring clear priorities and balanced workloads.
- Created and managed technical tasks in GitLab, collaborating closely with the development team to track progress and meet deadlines.
- Monitored overall team performance and project progress, adjusting priorities and resources as needed to keep deliverables on track.
Business Development, Marketing AndProject Manager
Soutr Labs UG
04.2021 - 01.2022
- Contributed to strategic planning in both business development and marketing, helping shape direction and priorities.
- Led client acquisition efforts by preparing and delivering business presentations and managing CRM systems to track outreach and relationships.
- Planned and executed marketing activities, including press releases, campaign organization, and social media management.
- Supported general office operations and team coordination, including organizing internal events and meetings.
- Collaborated with the IT team on software testing and quality assurance to ensure functionality and user experience.
Customer Service Representative
On Clouds GmbH
09.2020 - 04.2021
- Delivered multilingual customer support (German, English, French) via phone, email, and chat, handling product advice, problem solving, and high-volume inquiries with care and efficiency.
- Managed CRM tasks including order processing, exchanges, returns, and warranty claims using Salesforce, and processed refunds via Adyen.
- Coordinated with third-party warehouses and shipping partners to ensure smooth logistics and issue resolution.
- Led and contributed to special projects such as creating standardized email templates and managing digital gift cards.
- Acted as a key point of contact for the U.S. and international customer service teams, supporting collaboration and knowledge-sharing across regions.
Education
Bachelor of Arts - Sports, Culture, And Events Management
FH Kufstein Tirol - University of Applied Sciences
Kufstein, Tirol07-2020
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Documentation and reporting
- Strategic planning
- Project management
- Customer relationship management (CRM)
- Event planning and organization
- Innovative thinking
Languages
English
Full Professional
German
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Manager, Operations
Ignite Management
06.2025 - Current
Associate Consultant
Ignite Management
05.2023 - 06.2025
Head of Project Management
Shoutr Labs UG
01.2022 - 06.2022
Business Development, Marketing AndProject Manager
Soutr Labs UG
04.2021 - 01.2022
Customer Service Representative
On Clouds GmbH
09.2020 - 04.2021
Bachelor of Arts - Sports, Culture, And Events Management
FH Kufstein Tirol - University of Applied Sciences
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