Pauline Leger
Kelowna,BC
Summary
To be a part of an organization that indulges professional growth, which provides challenging rewarding career opportunities while allowing me to utilize my knowledge and skills.
High work ethic, personable and pleasant demeanor, easy to work with and around due to great communication skills. Able to provide positive mentorship to youth in social programs Well educated with a high degree of patience and knowledge of several subjects with strong computer skills Highly motivated to helping people learn as well as possessing the patience to doing this with people of all ages. Recognize problems and effectively contribute to their resolution. Cooperative team member and/or can work independently Able to learn quickly and retain information well Outstanding interpersonal skills and strong verbal communication skills
Diligent [Desired Position] with solid foundation in volunteer work and history of contributing to community initiatives. Successfully collaborated on projects that improved local resources and services. Demonstrated problem-solving abilities and strong communication skills.
Professional volunteer skilled in community engagement and support services. Strong focus on team collaboration and adapting to changing needs. Known for dependability and achieving positive outcomes. Proficient in organizing events, providing compassionate care, and fostering inclusive environments.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Volunteer
Kimberley Helping Hands Loan Cupboard
- Sorting donations and making sure that the store is clean and presentable
- Friendly disposition and welcoming customers with smiles and a genuine helping manner
Volunteer
EKNPUD - East Kootenay Network of People Who Use Drugs
- I help people who are currently and not currently using drugs
- We volunteer and work to help Harm Reduction Sites
- We also make sure people know the rules they should use to keep them alive and safe while in the throws and are suffering from their addictions
- WE WANT TO KEEP THEM ALIVE!
- I also have volunteered for Fundraising for these Harm Reduction Sites and other functions
- We have organized as a team, drive through lunches and breakfasts for awareness of the increasing and rapid death of our youth due to dirty drugs and a variety of other reasons
Resident Social Worker
Kelowna Gospel Mission
07.2023 - 03.2025
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Participated in [Number] assigned educational conferences, rotations, period testing and advisor meetings.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for residents.
- Collaborated with care team to develop assessment and treatment plans.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
- Developed rapport with residents and families, ensuring open communication and trust.
- Ensured compliance with state regulations by maintaining accurate documentation of resident information and services provided.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
- Fostered a positive atmosphere within the residence by cultivating strong relationships among staff members.
- Maintained a clean, safe environment by adhering to infection control protocols and reporting hazards promptly.
- Participated in continuing education and professional development to enhance expertise and skills.
- Coordinated and integrated health care resources for community-based programs.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Educated patients and families on health conditions to raise awareness.
- Updated client documentation for accurate, compliant and current records.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Provided crisis counseling and intervention services to clients in emergency situations.
Head Cashier
Westbank Kelowna Dollorama
01.2022 - 05.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed both cash and card purchases and returns.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Maintained stock to meet expected customer demand.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Assisted in inventory management, ensuring product availability and accurate pricing for customers.
- Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
- Promoted culture of excellence and continuous improvement among cashier team.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
- Engaged with customers to gather feedback, leading to improvements in service and product offerings.
- Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
HouseKeeper/ Part - Time Checker
Fairmont Mountainside Villas
06.2012 - 03.2016
- Company Overview: A must to keep units spotless and and surrounding grounds
- Provide the best care and service to customers and the golfing community
- A must to keep units spotless and and surrounding grounds
- Provide the best care and service to customers and the golfing community
- Pre- Preparations are always a must in the morning, with the organization of teams of House Keepers, and products needed
- Skill with which I work with diversity of another culture and learned much about them
- With kindness, and the curiosity of a child, they let me in
- Willing to learn is a skill I have, and I know I learned a lot about my Phillipino friends
- A must to keep units spotless and and surrounding grounds
- Provide the best care and service to customers and the golfing community
Education
Diploma - Addiction Community Support Worker
CDI College
Edmonton, AB10.2021
Skills
- Time Management
- Strategic Troubleshooting
- Multi-tasking
- Organizational
- Interpersonal
- Empathy
- Flexibility
- Leadership
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Languages
English
Certification
- Crisis Intervention Team Training Certificate – Various State Police or Non-Profit Organizations.
- TIA Trauma Informed Care- 2024
- Suicide Intervention - 2024
- Professionalism in Ducumentation- March 2024
- First Aid Recertification - Feb. 2025 [Issuing Organization] [Year Month]
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Interests
- Animal Care
- Advocacy Campaigns
- Playing Sports
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
- Fashion and Style
- Yoga
- I participate in low-impact exercises to strengthen core muscles
- Volunteering
- Watching Movies and TV Shows
- Baking
- Music
- Gym Workouts
- Getting involved in local advocacy groups to promote positive change in the community
- Experimenting with different creative mediums, like paints, clay, and other, to expand skills and techniques
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in local clean-up initiatives
- Offering time and support to shelters for the homeless, women, and animals
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Pilates
- Fundraising Events
- Volunteering at local animal shelters and rescue organizations
- Reading
- Mindfulness Practices
- Team Sports
- Surfing- wanting to try
- I like looking at the stars and learning about constellations
- Dancing
- Horseback Riding
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Community Cleanup
- Acting and Theater
- Road Trips
- Personal Development and Self-Improvement
Timeline
Resident Social Worker
Kelowna Gospel Mission
07.2023 - 03.2025
Head Cashier
Westbank Kelowna Dollorama
01.2022 - 05.2023
HouseKeeper/ Part - Time Checker
Fairmont Mountainside Villas
06.2012 - 03.2016
Volunteer
Kimberley Helping Hands Loan Cupboard
Volunteer
EKNPUD - East Kootenay Network of People Who Use Drugs
Diploma - Addiction Community Support Worker
CDI College
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