Pauline Insigne-nickens
Vallejo
Summary
Results-driven professional with a solid background in customer service, hospitality and operations. Expertise in multitasking and time management, consistently streamlining processes for improved service delivery and guest satisfaction. Known for integrity, accuracy, effective communication, strong analytical skills and a commitment to enhancing operational protocols to drive efficiency and satisfaction. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs.
Overview
24
24
years of professional experience
Work History
Night Auditor/Breakfast Attendant
Springhill Suites By Marriott Napa Valley
06.2025 - Current
- Conducted nightly audits to ensure accuracy of financial transactions and reconcile discrepancies.
- Managed front desk operations, providing exceptional customer service during night shifts.
- Prepared daily financial reports summarizing revenue and occupancy statistics for management review.
- Assisted guests with check-in and check-out procedures, enhancing overall guest experience.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Managed breakfast buffet setup and breakdown, ensuring cleanliness and organization.
- Trained new staff on breakfast service protocols and safety procedures.
- Implemented efficient inventory management practices for food supplies.
- Monitored food safety compliance to maintain health regulations consistently.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
Operations Support Technician
VCUSD Vallejo City Unified School District
07.2019 - Current
- Streamlined daily operations by coordinating logistics and scheduling for school events and activities transportation.
- Implemented inventory management procedures to ensure availability of supplies for staff.
- Mentored new staff on operational procedures and best practices, fostering a culture of continuous improvement.
- Collaborated with administration to develop operational protocols for improved efficiency across the transportation department.
- Led initiatives to optimize workflow processes, reducing downtime and increasing service delivery speed.
- Analyzed operational performance data to identify trends and recommend actionable improvements.
- Developed comprehensive documentation for operational procedures, increasing efficiency and reducing errors.
- Established effective communication channels to facilitate information sharing among team members, other departments and school sites.
- Played a key role in the successful completion of various company initiatives by collaborating effectively with colleagues at all levels.
- Resolved complex issues quickly by applying analytical skills and practical problem-solving techniques.
Counselor Secretary I
VCUSD Vallejo City Unified School District
08.2018 - 06.2019
- Managed office communications and coordinated schedules for executives.
- Maintained accurate filing systems and organized documents for easy retrieval.
- Assisted in preparing reports and presentations, ensuring clarity and professionalism.
- Streamlined administrative processes to improve efficiency in daily operations.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
Lead Server/Host/Bartender
AC Hotel by Marriott
09.2017 - 08.2018
- Supervised dining room operations to ensure exceptional guest experience.
- Trained and mentored junior servers on menu knowledge and service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Resolved guest complaints swiftly, enhancing overall satisfaction ratings.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
Family Services Coordinator
Mission Child Care Consortium, Inc.
08.2012 - 09.2017
- Developed and implemented family support programs to enhance client engagement and satisfaction.
- Coordinated resources and services for families, ensuring timely access to essential support systems.
- Facilitated workshops and training sessions for families on parenting skills and child development topics.
- Streamlined enrollment processes to enhance student access and improve overall satisfaction.
- Implemented data management systems to ensure accurate tracking of student applications and records.
- Developed training materials for new staff, fostering a collaborative learning environment.
Receptionist/Computer Instructor
Mission Child Care Consortium, Inc.
08.2002 - 07.2012
- Managed front desk operations, ensuring seamless visitor check-in and communication flow.
- Coordinated scheduling for staff meetings and appointments, optimizing daily office efficiency.
- Maintained accurate records of incoming calls and messages, enhancing information retrieval processes.
- Provided exceptional customer service to parents and children, fostering positive relationships within the community.
- Assisted with administrative tasks, including filing and document preparation, improving organizational workflows.
- Trained new staff on reception protocols and software systems, promoting consistency in service delivery.
- Implemented process improvements for handling inquiries, reducing response times significantly.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Developed and implemented engaging curriculum for diverse learning styles.
- Coordinated technology training workshops for faculty and students.
- Enhanced student comprehension through hands-on basic computer activities.
- Provided ongoing support to students, fostering a collaborative learning environment.
- Managed classroom behavior by implementing consistent policies and procedures, creating a positive learning environment for all students.
Education
No Degree - Business
City College of San Francisco
San Francisco, CANo Degree - Business
Skyline College
San Bruno, CAHigh School Diploma -
Divine Learning School
Dasmarinas, Cavite, Philippines03-2000
Skills
- Multitasking, organization and problem solving
- Strong work ethic and customer service
- Data entry and computer skills
- Time management, meticulous attention to detail and deadline oriented
- Microsoft Office Suite
- Invoice processing
- Event coordination
- Documentation and reporting
Languages
Tagalog
Native or Bilingual
Timeline
Night Auditor/Breakfast Attendant
Springhill Suites By Marriott Napa Valley
06.2025 - Current
Operations Support Technician
VCUSD Vallejo City Unified School District
07.2019 - Current
Counselor Secretary I
VCUSD Vallejo City Unified School District
08.2018 - 06.2019
Lead Server/Host/Bartender
AC Hotel by Marriott
09.2017 - 08.2018
Family Services Coordinator
Mission Child Care Consortium, Inc.
08.2012 - 09.2017
Receptionist/Computer Instructor
Mission Child Care Consortium, Inc.
08.2002 - 07.2012
No Degree - Business
City College of San Francisco
No Degree - Business
Skyline College
High School Diploma -
Divine Learning School