Pauline Heuang
Oroville
Summary
Professional with strong background in behavior analysis and intervention strategies. Demonstrates expertise in implementing evidence-based interventions, data collection, and progress monitoring to support positive behavioral outcomes. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in communication, problem-solving, and maintaining patient-centered approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavior Technician
Advanced Crisis Solutions
11.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Shift Manager
Pizza Hut
02.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Communicated with other shift managers to facilitate continuum of customer service
- Coordinated inventory, stocking and ordering
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Checked orders for quality and completeness
- Coached team members to increase productivity and reduce workplace accidents
Clerical Assistant
Superior Court Family Law
06.2017 - 12.2017
- Created reports and other types of documentation, which often contained sensitive and confidential data
- Directed clients and guests to correct departments, rooms and staff members
- Pulled files for staff, management and third-party requests
- Scanned and filed forms, reports, correspondence and receipts
- Input data into computer systems to support document and information retrieval
Medical Receptionist
Health Services Agency Pediatrics
11.2015 - 05.2017
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Entered insurance, demographics and health history into patient database
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Compiled physical and digital documents, charts and reports
Education
Bachelor of Science - Social Worker
Chico State
Chico, CA05-2026
Associate of Art - Social and Behavioral
Butte College
Oroville, CA05.2024
Associate of Science - Medical Office Administration
Butte College
Oroville, CA05.2023
Certificate - Medical Insurance Billing And Coding
Butte College
Oroville, CA05.2023
Certificate - Legal Office Administration
Butte College
Oroville, CA05.2023
Skills
- Microsoft Office
- Data Entry
- Documentation and Reporting
- Appointment Scheduling
- Insurance Verification
- ICD-10 Coding
- EMR Software
- Patient Relations
- HIPAA Compliance
- Medical Charting
- Medical Recordkeeping
- Medical History Recording
- Office Health Records Preparation
- Medical Terminology
- Paperwork Filing
- Behavior intervention
- Crisis intervention
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- PCM(Professional Crisis Management) Certified
- PMO Certified
- Ureku Certified
Languages
Laotian
Professional Working
Timeline
Behavior Technician
Advanced Crisis Solutions
11.2024 - Current
Shift Manager
Pizza Hut
02.2022 - Current
Clerical Assistant
Superior Court Family Law
06.2017 - 12.2017
Medical Receptionist
Health Services Agency Pediatrics
11.2015 - 05.2017
Associate of Art - Social and Behavioral
Butte College
Certificate - Medical Insurance Billing And Coding
Butte College
Certificate - Legal Office Administration
Butte College
Bachelor of Science - Social Worker
Chico State
Associate of Science - Medical Office Administration
Butte College
Similar Profiles
Michael J. ZarrilliMichael J. Zarrilli
Director of Business Development at Crisis Leadership Preparedness Solutions (CLPS)Director of Business Development at Crisis Leadership Preparedness Solutions (CLPS)
Pushkerdeep KaurPushkerdeep Kaur
Executive Protection Officer at Crisis 24 Protection Solutions, LPExecutive Protection Officer at Crisis 24 Protection Solutions, LP
Michael CallaghanMichael Callaghan
Advanced Care Paramedic at Advanced Medical SolutionsAdvanced Care Paramedic at Advanced Medical Solutions