Work History
Education
Languages
Timeline
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Pauline Hachey

Shediac,NB

Work History

Guest Service Representative

Sandy Beach Campground
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Contributed to increase in repeat business by developing strong relationships with guests.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.

Sales Associate

Hengst Quality Meat
  • Operated frontline cash register to total meal costs and collect cash and credit card payments.
  • Maintained refrigerator, stove, prep table, and cookware.
  • Managed inventory effectively, ensuring that all items were always well-stocked and fresh for consumption.
  • Collaborated with fellow team members to ensure smooth operation during peak hours, minimizing wait times for customers.
  • Stocked service stations with items such as ice, napkins or straws to prevent shortages.
  • Assisted cook by opening cans, slicing and chopping food items, making sandwiches and preparing beverages.
  • Participated in local food events to promote brand awareness and attract new clientele.
  • Developed loyal customer base through consistent high-quality food offerings and excellent customer service.
  • Enhanced customer satisfaction by providing efficient and friendly service at the food stand.

Administrative Assistant

Eddy Group Limited
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.

Education

Grade 12 -

Ecole Secondaire Nepisiguit
Bathurst, NB

University Preparation -

Ccnb
Bathurst, NB
2007

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Guest Service Representative

Sandy Beach Campground

Sales Associate

Hengst Quality Meat

Administrative Assistant

Eddy Group Limited

Grade 12 -

Ecole Secondaire Nepisiguit

University Preparation -

Ccnb

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Pauline Hachey