Pauline Gallo
Monrovia
Summary
Results-driven benefits professional with 12 years of extensive Human Resources experience at the City of Monrovia. Expertise in benefits administration, utilizing strong analytical skills to assess and improve benefits offerings. Known for effective communication, coupled with a proactive approach to problem-solving. Proven analytical skills in data management and a strong commitment to confidentiality and compliance. Recognized for building effective relationships and streamlining processes, resulting in improved efficiency and employee satisfaction.
Overview
12
12
years of professional experience
Work History
Benefits Coordinator
City Of Monrovia
07.2015 - Current
- Administer and manage the City's various employee and retiree benefit programs.
- Serve as primary point of contact for employee and retiree benefit inquiries, resolving issues promptly and accurately.
- Explain City benefits to employees and retirees in clear, easy-to-understand terms, and educate them on benefit options to encourage informed decision-making.
- Conduct regular audits of benefits and billing data and collaborate with Finance to identify discrepancies in employee benefits or retiree billing, and ensure accurate reporting and timely resolution of errors.
- Built strong relationships with carrier representatives to effectively address claims issues while advocating for employees and the City.
- Analyze benefits utilization data to make informed recommendations for plan design changes and optimizing cost-effectiveness, while continually seeking areas for improvement.
- Collaborate and closely work with the City's Insurance Broker to evaluate and select competitive health, dental, and vision plans, while researching industry trends that will benefit employees and retirees more effectively.
- Plan, coordinate, and facilitate annual Health Fairs and Open Enrollment, and ensure education and participation of employees and retirees.
- Streamlined the benefits enrollment process through an Online Benefit System for improved accuracy and reduced administrative workload, while ensuring the proper and confidential maintenance of employee and retiree benefit information in accordance with HIPAA regulations.
- Facilitate and administer new hire orientations, providing comprehensive information on City Policies, benefit programs, and Federal and State-mandated information.
- Assist employees with inquiries and benefit changes associated with Qualifying Life Events.
- Administer, explain, and manage employee leave requests in compliance with Federal and State regulations, while ensuring timely processing and accurate tracking of leaves taken.
- Maintain up-to-date knowledge of industry trends and legislative changes, and provide analyses and updated Administrative Policies to ensure Citywide compliance with Federal and State regulations and legislation.
- Facilitate the City's Workers' Compensation Program and work closely with the third-party administrator to ensure the confidentiality of employees' and retirees' claim information, from the date of injury to the final release from treatment.
- Work closely with and monitor the City's third-party providers, including CalPERS, PARS, CJPIA, The Hartford, Nationwide, and all other benefit providers, to ensure the proper implementation of the City's benefits and risk management needs.
- Assist and guide employees throughout the process of planning and applying for retirement by providing all necessary information that pertains to CalPERS' Service or Industrial retirement.
- Facilitate and conduct exit interviews, including preparing a personalized packet that contains separation benefit information, necessary forms, and contact details for providers.
- Analyze, research, and assist in preparing the annual and mid-year budget, while monitoring benefit-related expenditures, and ensure adherence to the allocated budgeted amount for the current fiscal year.
- Supervise the Office Aide and oversee the Senior HR Technician to ensure that basic administrative tasks, such as timesheet processing, invoice processing, PO Requisitions, supply maintenance, and other administrative tasks are performed correctly.
- Conduct extensive research, advanced-level analyses and reports, and provide administrative support to meet Management's requests and requirements.
- Trained as a Certified Ergonomics Assessment Specialist and provide Ergonomics Testing to help avoid any unnecessary workers' compensation claims while ensuring a safe and appropriate work area.
- Contribute to the overall success of the HR team by providing expertise and support in other areas as needed, such as recruitment or employee relations.
Senior Human Resources Assistant
City Of Monrovia
11.2013 - 06.2015
- Coordinated the City's recruitment and selection process with the use of the NeoGOV system.
- Drafted job announcements, screened applicants, administered testing, scheduled interviews, and prepared the eligibility list.
- Conducted candidate backgrounds, including LiveScan fingerprinting and pre-employment physicals.
- Maintained accurate personnel records, safeguarding sensitive information through strict confidentiality protocols.
- Added new employees to the City's Tyler MUNIS system and collaborated with Finance to ensure proper maintenance of Payroll records.
- Processed invoices, created PO Requisitions, and performed administrative tasks in support of the HR Team.
Education
Bachelor of Science - Business Administration Major in Marketing
University of The Philippines
Philippines04-1998
Skills
- Benefits Administration Expertise and Strong Data Management Analysis Skills
- Extensive Knowledge of Benefits Regulations
- Highly Organized, Detail Oriented with Strong Analytical, Critical and Problem-Solving Skills
- Strong Verbal and Written Communication Skills
- Highly Effective Interpersonal, Relationship-Building, and Customer Service Skills
- Proficient in the use of Microsoft Office, Human Resources Information Systems, and Financial Software Systems
- Strong Commitment to Confidentiality, Discretion, and Professionalism
Timeline
Benefits Coordinator
City Of Monrovia
07.2015 - Current
Senior Human Resources Assistant
City Of Monrovia
11.2013 - 06.2015
Bachelor of Science - Business Administration Major in Marketing
University of The Philippines
Similar Profiles
Jadyn DedeauxJadyn Dedeaux
Social Media Manager Intern at City Of MonroviaSocial Media Manager Intern at City Of Monrovia
Ashley JaureguiAshley Jauregui
Library Clerk at Monrovia Public LibraryLibrary Clerk at Monrovia Public Library
Sarah SingletonSarah Singleton
JV/Varsity Soccer Coach at Monrovia High SchoolJV/Varsity Soccer Coach at Monrovia High School
Lindsay WeidemanLindsay Weideman
PTO Vice President at St. Rita SchoolPTO Vice President at St. Rita School
Mr. Preston N. SocroMr. Preston N. Socro
GENERAL DIGITAL SKILLS TRAINER at Liberia Digital Transformation ProjectGENERAL DIGITAL SKILLS TRAINER at Liberia Digital Transformation Project