Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pauline Eyamie

Point Of Bay,NL

Summary

Accomplished Manager with a proven track record at CIBC, adept in Relationship Management and Sales Coaching and Leadership. Spearheaded teams to surpass business targets, enhancing customer satisfaction and fostering robust internal and external partnerships. Skilled in audit preparation, demonstrating exceptional goal-setting abilities and human resource development. Results-driven Manager experienced in financial planning and advice, maintaining accurate front-line procedures, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

17
17
years of professional experience

Work History

Banking Centre Manager

CIBC
02.2010 - 03.2021
  • Led, motivated and inspired the Team to achieve and surpass business plan targets through ongoing coaching, leading by example and consistent communication
  • Established strong networks with internal and external partners in order to deliver exceptional service to all of our clients
  • Multi-tasked, prioritized and adjusted directions accordingly based on the needs of the Bank
  • Demonstrated hands-on leadership skills that played a vital role in the overall success of the branch by effectively managing diverse responsibilities and ensuring team resilience.rmance.

Manager, Client Services

TD Canada Trust
06.2004 - 06.2010
  • Led the team of front line representatives to deliver client experience levels above target, maintain accuracy of transactions and adhere to audit requirements.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Certificate in Financial Services Advice - Client Experience

Canadian Securities Institute
Ottawa, ON
01.2019

Branch Compliance Officers Course - Financial Services Compliance Administration

Institute of Canadian Bankers
Toronto, ON
01.2001

Estates, Risk & Insurance, Servicing The Client - Personal Finance Planning

Institute of Canadian Bankers
Toronto, ON
01.1999

Skills

  • Branch Administration
  • Customer experience management
  • Goal Setting
  • Audit preparation
  • Relationship Management
  • Human Resource Development
  • Sales Coaching and Leadership
  • Marketing Strategy Development

Languages

English
Native or Bilingual

Timeline

Banking Centre Manager

CIBC
02.2010 - 03.2021

Manager, Client Services

TD Canada Trust
06.2004 - 06.2010

Certificate in Financial Services Advice - Client Experience

Canadian Securities Institute

Branch Compliance Officers Course - Financial Services Compliance Administration

Institute of Canadian Bankers

Estates, Risk & Insurance, Servicing The Client - Personal Finance Planning

Institute of Canadian Bankers
Pauline Eyamie