Pauline Evagelou
Technology Executive
Toronto,Ontario
Summary
Talented Leader with over 15 years of varied information technology experience in the insurance industry. Results oriented and a collaboration super hero with exemplary multitasking skills and a passion for building strong and effective delivery teams.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Vice President, Application Support
Aviva Canada
Markham, Ontario
02.2022 - Current
- Organized run and change responsibilities of over 170 production applications, focusing on evolving our Digital delivery centre.
- Facilitated creation of governance policies to set high quality standards and improve customer experience.
- Coached and directed junior managers into senior roles to build out future organization leadership needs.
- Collaborated with developers, analysts and business to expedite incident resolutions and decrease mean time to resolve.
- Organized delivery teams of varying roles into monthly bundled releases across multiple technology stacks to successfully deliver integrated dependent changes.
- Configured detailed Jira dashboards to help teams manage day to day delivery, delivery KPIs and audit issues.
- Developed Confluence repositories with imbedded Jira reporting to act as a one stop information stop for multiple stakeholders.
- Demonstrated advanced knowledge of software delivery lifecycle and varied delivery methodology.
- Reviewed incoming correspondence and drafted appropriate responses for CIO and other high-level stakeholders.
Assistant Vice President, Guidewire Delivery
Aviva Canada
Markham, ON
01.2020 - 02.2022
- Owned and managed run and change responsibilities on our Guidewire PolicyCenter, BillingCenter, ClaimCenter and ContactManager applications
- Organized $7 million multi-year claims initiative delivering innovative features that support our Digital road map initiatives.
- Managed team of over 100 resources including Senior Managers, Business System Analysts, developers and testers on claim and underwriting initiatives.
- Embedded defined IT controls into new IT process workflows to mitigate security risks and drive efficiency.
- Generated financial cost models for financial planning and tracked actuals against planned to meet budgets on multiyear basis.
- Collaborated across business and IT teams in Agile delivery model to ensure buy in and team development.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Clarified roles, responsibilities and expectations of staff through creation of collaboratively built RACIs with team, helping with team buy in.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Oversaw hiring, adding valuable, talented professionals to strengthen delivery team.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Mitigated delivery risks by creating comprehensive Jira dashboards, tracking audit issues in alert type manner to ensure action was taken before delivery.
Senior Manager - Release Management
Aviva Canada
Markham, ON
07.2017 - 01.2020
- Delivered enterprise agile release management process for change delivery.
- Established real time change delivery reporting including audits that prevented control and audit issues from being deployed to production.
- Implemented Jira release ticketing system that built traceability between change delivery items and governance expectations.
- Implemented and developed governance standards, policies and procedures including operational check lists.
- Collaborated with varying business and information technology teams to educate and communicate new process.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Provided strong leadership to enhance team productivity and morale.
Manager - Guidewire Production Support
Aviva Canada
Scarborough, Ontario
07.2013 - 07.2017
- Managed and supported run function of Guidewire PolicyCenter, BillingCenter, ClaimCenter and ContactManager applications.
- Built strong relationship with business by collaborating across departments on priorities, functions and common goals, helping to educate them on IT expectations.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Quality Assurance - Senior Test Lead
Travellers Insurance
Toronto, Ontario
08.2010 - 01.2013
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Devised cohesive test plans for projects using advanced testing technologies.
- Directed teams completing regression tests to support successful product development stages.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Tracked, prioritized and organized defects, working with development team to facilitate timely corrections.
Quality Assurance - Tester
Northbridge Insurance
Toronto, Ontario
07.2007 - 08.2010
- Acted as commerical insurance testing SME, documenting all business scenarios and accompanying test cases for enterprise re-platform delivery
- Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
- Supported test execution team and acted as mentor to junior quality assurance resources
Commercial Claims Adjuster
Northbridge Insurance
Toronto, Ontario
01.2006 - 07.2007
- Adjudicated Commercial Auto claims
Personal Insurance Claims Adjuster
RBC Insurance
Mississauga, ON
10.2002 - 01.2006
- Adjudicated auto and property claims
Education
Bachelor of Arts -
University of Toronto
Toronto, ON 09.1996 - 07.2000
Skills
Delivery and Service
undefinedTimeline
Assistant Vice President, Application Support
Aviva Canada
02.2022 - Current
Assistant Vice President, Guidewire Delivery
Aviva Canada
01.2020 - 02.2022
Senior Manager - Release Management
Aviva Canada
07.2017 - 01.2020
Manager - Guidewire Production Support
Aviva Canada
07.2013 - 07.2017
Quality Assurance - Senior Test Lead
Travellers Insurance
08.2010 - 01.2013
Quality Assurance - Tester
Northbridge Insurance
07.2007 - 08.2010
Commercial Claims Adjuster
Northbridge Insurance
01.2006 - 07.2007
Personal Insurance Claims Adjuster
RBC Insurance
10.2002 - 01.2006
Bachelor of Arts -
University of Toronto
09.1996 - 07.2000
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