Pauline Benisano
San Diego,CA
Summary
Organized administrative professional with experience in providing exceptional administrative support to a variety of executive level team members. Adept at managing multiple projects with accuracy and efficiency. Skilled at coordinating complex schedules, clerical work , and maintaining professionalism in stressful situations. Enthusiastic to bring relevant work experience and be part of a great company.
Overview
3
3
years of professional experience
Work History
Coordinator, Patient Relations/ Risk Management
Scripps Green Hospital
12.2023 - Current
- Provides risk management services including: planning, developing, monitoring, entering, and reporting data from database related to patient relations and privacy disclosure.
- Provide follow up on events and process improvements with different department.
- Assist with claims management including monitoring and resolving patient relations cases in coordination with site risk manager
- Advocate for concerned patients and family members during or after their stay.
- Listens to issues, investigate concerns, and provides feedback to requesting individuals
- Responsible for writing letters and preparing reports.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Administrative Coordinator
Scripps Green Hospital
12.2022 - 12.2023
- Prepared detailed documents and reports in adherence administrative processes.
- Transcribed meeting minutes for management's records.
- Managed supervisors complex calendars and appointments and streamlined scheduling procedures.
- Provided comprehensive administrative support to surgical services and nursing department
- Used EPIC to track surgeons daily OR accuracies
- Purchased supplies for each nursing units and surgical services
Patient Service Representative
Scripps Clinic
02.2022 - 12.2022
- Used EPIC to schedule appointments
- Answered over 100 call per day and helped address patient complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients to review missing or incomplete medical referrals
Education
Bachelor of Arts - Child, Adolescents, And Family Studies
California State University
Bakersfield, CA05-2020
Skills
- Advance in Microsoft Office- Word, Powerpoint, Excel, Outlook, Teams, and Zoom
- Administrative and clerical support
- Strong verbal , written, and interpersonal skills
- Exceptional customer service
- Time management
- Problem solving
- Attention to detail and accuracy
- Multitasking abilities
- Good telephone etiquette
- Flexible and adaptable
- Providing information and resources
Timeline
Coordinator, Patient Relations/ Risk Management
Scripps Green Hospital
12.2023 - Current
Administrative Coordinator
Scripps Green Hospital
12.2022 - 12.2023
Patient Service Representative
Scripps Clinic
02.2022 - 12.2022
Bachelor of Arts - Child, Adolescents, And Family Studies
California State University
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