Pauline Anderson

Housing specific service model for arriving Ukrainians under the temporary CUAET Program

• Coordinated host options from multiple agencies and created a master list of host options for Ukrainians seeking support.
• Coordinated staff conducting home visits and inspections to review volunteer host applications and unique agreements for free accommodations for clients.
• Negotiated lease agreements with landlords to secure favorable terms for tenants, contributing to increased stability and retention rates.
• Identified and recruited landlords and Hosts to provide suitable and affordable units to meet clients' needs.
• Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
• Developed strong relationships with landlords, resulting in a higher retention rate of quality housing providers.

• Program specific services model developed and implemented for housing support program, including housing based case management/needs assessment, outreach and program specific data collection requirements
• Service coordination with housing/settlement staff, stakeholders, government and community organizations
• Recruitment and training of volunteers for housing and food program delivery
• Strong mediation/negotiation and advocacy skills
• Development and facilitation of presentations and information sessions
• Providing timely reporting to deadlines with complex contract requirements, as well as outcome based services statistical reporting requirements
• Prepared reports to management senior management, for Annual General meetings, CCI board meetings, stakeholders and funders
• Outreach and advocacy within private housing market as well as with government or community organizations on behalf of clients

• eveloped and implemented an emergency food voucher support program for clients facing food insecurity during the Covid 19 pandemic
• Utilized multiple funding streams, each of which were tracked and recorded in multiple data bases, including, OCMS, Excel, and Link2feed Canada
• Completed narrative and statistical reports as needed for multiple funders, as well as for CCI management, The CCI board of directors, and the annual AGM reports
• Proposal written and submitted to Food Banks Canada which was successful and resulted in CCI being awarded a 6 months funding contract with Food banks Canada, for an additional $25000 for food voucher supports
• Over the course of the past 2 years, I have been responsible on behalf of CCI Settlement/Housing department, under the management of my direct supervisor Arber Zaplluzha for providing over $100000 in food vouchers by mail, to almost 3000 newcomers in urgent need of food supports

• Stakeholder community engagement with The Ottawa Food Bank to create partnership for CCI to provide a food pantry program for CCI clients in need of emergency food supports
• Planning and Implementation of partnership with The Ottawa Food Bank, including MOU's and service agreement requirements
• Responsible for recruitment and training of volunteers
• Responsible for monthly reporting requirements in both OCMS and link 2feed Canada portal
• Completed and submitted the Food banks Canada yearly hunger counts survey report
• Participated in outreach events, trainings and food bank network meetings, as a representative of CCI
• Coordinated and championed CCI'S ongoing partnership with the Ottawa Food Bank and Food Banks Canada for over 10 year, resulting in 2 successful proposals for food supports.
• This Program has an average yearly value of 'in Kind' donations and supports to CCI clients, of over $60000

• Community engagement with community organizations, in order to provide Christmas hampers with food and toys for families in need at Christmas
• Creation, organization and implementation of program specific services model
• Volunteer recruitment and training for program delivery
• Tracking and reporting for internal/external stakeholders
• Facilitation and coordination of donations from multiple sources
• Outreach and partnership facilitated with CAS, The Ottawa Food Bank as well as multiple community organizations