Paulina Li
Oakland
Summary
Hello, I am currently a nursing student in the works. I have been a server for a while now and would love an opportunity to showcase my skills and service to your establishment and to your customer base. I just moved to Oakland last summer to start my nursing program and will be graduating next summer. Thank you for taking a look at my resume!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Chopfuku
11.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables under high-volume periods .
- Served food and beverages promptly with focused attention to customer's exact orders.
- Worked with POS system to place orders, manage bills, and ensure accurate cash payments .
- Recommended unique food items to customers to upsell specials of the night.
- Managed opening and closing duties and maintained cleanliness of dining area.
- Ensured customer complaints have been brought to attention and resolved in a positive manner.
Server
Nojo Ramen
02.2022 - 07.2022
- Bussed and reset tables to keep dining room in a pristine state
- Developed strong rapport with regular customers and ensured customer satisfaction through genuine conversations
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained a steady flow between kitchen and staff communication to establish efficiency
- Trained new staff on menu knowledge and the restaurant's protocols to maintain consistent excellent service
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
La Mediterrannee
09.2021 - 07.2022
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Played an integral role in maintaining the restaurant''s reputation for exceptional customer service and fine dining experiences.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
Bachelor of Science - Nursing
Unitek College
Fremont, CA07-2026
Skills
- Cash handling
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- Team collaboration
Certification
- CA Food Handlers
- CA Responsible Alcohol Service
Languages
Vietnamese
Limited Working
Timeline
Server
Chopfuku
11.2022 - 09.2023
Server
Nojo Ramen
02.2022 - 07.2022
Server
La Mediterrannee
09.2021 - 07.2022
Bachelor of Science - Nursing
Unitek College