Paulina Valdovinos
Los Angeles
Summary
Customer support and operations professional with 6+ years of experience supporting customers in high-volume, fast-paced environments, including 2 years as an Assistant Store Manager. Proven ability to manage complex workflows, handle escalations calmly, multitask across systems, and communicate with empathy and clarity. Highly detail-oriented, adaptable, and proactive problem solver eager to transition into a fully remote contact center role at Grow Therapy. Fast learner with strong technical aptitude and a people-first mindset.
Experienced in managing daily store operations, including opening and closing procedures, schedule creation, and end-of-day reporting. Demonstrated strong attention to detail through oversight of inventory management and cycle counts, ensuring accuracy in data entry and discrepancy investigations. Effectively communicated performance metrics and action plans through detailed recap emails and led team meetings to align on goals and process improvements. Proven ability to handle complex customer concerns with professionalism while balancing multiple operational systems in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager (ASM)
Vans
Arcadia
2022.01 - 2024.01
- Managed daily store operations including opening and closing procedures, schedule creation using StoreForce, and end-of-day reporting.
- Wrote detailed daily recap emails documenting performance metrics, missed opportunities, achievements, and action plans.
- Led store meetings to communicate updates, process changes, improvement initiatives, and daily/weekly goals.
- Oversaw inventory management, cycle counts, and discrepancy investigations with strong attention to detail.
- Served as escalation point for complex customer concerns, maintaining professionalism and empathy under pressure.
- Balanced multiple operational systems simultaneously while supporting both customers and staff.
- Demonstrated ownership and initiative in identifying problems, investigating root causes, and implementing solutions.
Sales Floor Supervisor
Vans
Arcadia
2021.04 - 2022.01
- Supported customers through returns, exchanges, and issue resolution, remaining calm and solution-focused during high-stress interactions.
- Coached and mentored team members on customer communication, service standards, and problem-solving.
- Assisted with inventory control, loss prevention efforts, and operational compliance.
- Adapted quickly to shifting priorities and changing store needs in a fast-paced environment.
Sales Lead
Vans
Commerce
2018.06 - 2020.03
- Delivered consultative customer support by actively listening, identifying needs, and recommending solutions.
- Handled customer inquiries and concerns with empathy and professionalism.
- Trained new employees on systems, service expectations, and customer engagement best practices.
- Multitasked across POS systems and operational tools while maintaining accuracy.
Sales Associate
Vans
Commerce
2017.06 - 2019.06
- Assisted high volumes of customers daily with product questions, transactions, and returns.
- Maintained accuracy and attention to detail in pricing, promotions, and inventory processes.
- Provided consistent, positive customer experiences in a fast-paced environment.
Cashier / Waiter
La Flor De Sahuayo
East Los Angeles
2006.01 - 2017.01
- Delivered friendly, empathetic service while managing cash transactions accurately.
- Maintained composure and efficiency during peak service times.
- Built rapport with customers to ensure repeat business and satisfaction.
Education
High School Diploma -
Schurr High School
Montebello, CASkills
- Customer Support & Escalation Handling (Phone & In-Person)
- Empathetic, Consultative Communication
- High Attention to Detail & Accuracy
- Multitasking Across Multiple Systems
- Schedule Management (StoreForce)
- Inventory & Data Management
- Process Improvement & Documentation
- Conflict Resolution & De-escalation
- Coaching, Training & Team Support
- Adaptability in Changing Environments
- Data entry
- Inventory management
- Customer support
- Problem resolution
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Assistant Store Manager (ASM)
Vans
2022.01 - 2024.01
Sales Floor Supervisor
Vans
2021.04 - 2022.01
Sales Lead
Vans
2018.06 - 2020.03
Sales Associate
Vans
2017.06 - 2019.06
Cashier / Waiter
La Flor De Sahuayo
2006.01 - 2017.01
High School Diploma -
Schurr High School