Paulina Swierzbinska
Toronto
Summary
IT Analyst with extensive experience in IT technician tasks, data analytics, and consulting. Proficient in data reporting, Power BI, and SQL, with a proven track record of delivering projects within budget and on time. Strong leadership skills complemented by a collaborative approach to team dynamics.
Overview
4
4
years of professional experience
Work History
IT Analyst
Shared Services Canada
08.2024 - 07.2025
- Designed and implemented Power BI dashboards and reports for upper management insights.
- Created data models and visualizations that support data-informed decision-making.
- Developed databases and wrote SQL queries to enhance data extraction and analysis efficiency.
- Produced bilingual reports in English and French to meet diverse stakeholder needs.
- Managed, collected data, and created a monthly Presidential Patching Report, compiled by receiving security data from all departments, partners, and teams of the Government of Canada.
- Created and collaborated on notable reports in all areas of IT, including the Data Dictionary, Process Health Check report, and the Partner Hosting Insights report.
IT Technician
Shared Services Canada
02.2024 - 06.2024
- Resolved IT tickets for clients, addressing general requests and account modifications.
- Completed mandatory SSC and Data Analytics training to strengthen technical proficiency.
- Participated in training sessions to stay informed on customer support best practices.
- Created documentation outlining troubleshooting steps for common IT issues.
- Provided technical support to users through telephone and remote access methods.
- Monitored service requests to ensure timely completion and high satisfaction ratings.
- Conducted training sessions for end users on software program utilization.
- Managed inventory of IT assets, including laptops, desktops, servers, and peripherals.
Financial Data Analyst
Department of National Defense
Ottawa
06.2023 - 12.2023
- Developed benchmarking and comparative analysis for 343 diverse projects.
- Created a systematic database framework using Power Query and VBA for data integration.
- Collaborated on Continuous Capability Sustainment Project from concept to launch preparation.
- Engaged in working groups with senior financial analysts to assess technological advancements.
- Coordinated with cross-functional teams to collect financial data for detailed reporting.
Tech Specialist & Back of House Expert
Banana Republic
06.2021 - 09.2021
- Achieved recognition as top seller and Top Employee, showcasing exceptional customer service skills.
- Provided technological expertise in information systems, resolving hardware and software issues efficiently.
- Supported sales, operations, cash management, and customer management to address various demands and concerns.
- Provided technical support for users experiencing difficulties with software applications.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Social Media Manager
Girl Boss Chess Inc.
01.2021 - 09.2021
- Executed global social media strategy across LinkedIn, Twitter, Facebook, and Instagram.
- Increased social media presence by 43%, driving revenue through enhanced sign-ups and engagement.
- Advised content marketing manager on innovative blog strategies to emphasize chess's significance for young girls.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Developed and implemented strategic social media marketing plans.
Barista
Birds and Beans café
08.2024 - Current
- Input orders into point of sale system and handled customer payments.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Head Server & Barista
Happy Bakers
03.2022 - 01.2025
- · Completed Toronto’s food handler certification. · Fostered repeat business by getting to know customers and their orders.
- Assisted other workers to achieve maximum efficiency during busy times.
- Assigned duties to servers and monitored their performance.
- Tracked inventory levels of restaurant supplies and placed orders as needed.
- Trained new employees to perform duties.
- Served guests in a fast-paced environment, and managed time for an optimal experience for each guest.
- Greeted each guest with a warm smile, a positive attitude, and engaged in good conversation.
Server
Jack Astor’s
07.2021 - 09.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
Education
Business Technology Management -
Seneca Polytechnic
01.2024
Skills
- Microsoft Power Platform
- Power BI
- Tableau
- SQL querying
- Python & C programming
- IT Data reporting
- ETL processes
- Data visualization and analysis
- Data cleaning
- Database management
- DBeaver Oracle
- Advanced Microsoft Office Suite
- Bilingual (FR/EN) communication and reporting skills
- IT security and risk assessment
- Customer service excellence
- Project management strategies
Volunteer Experience
- Enactus Seneca - Marketing team, Supervised and managed a team of 5 to promote Access 2 Aspire on social media platforms and create connections with the public and other youth organizations., Collaborated with the Toronto Strong Neighborhood Strategy (TSNS) to assist underprivileged youth to learn basic business concepts, entrepreneurial skills, and company startups.
- Ryerson Engineering Hackathon, Planned, promoted, and conducted events – managed a large group of hackers for a 3-night competition.
- Women In Engineering, Ryerson Engineering Event at the George Vari Engineering and Computing Centre., Promoted and presented in front of many young women to encourage recruitment to STEM (Science, Technology, Engineering and Mathematics) Majors.
- First Robotics group leader, Designed, built, and tested a robot that competed at McMaster University, University of Waterloo, University of Ontario Institute Technology, and the 2016 World Championships at St. Louis, Missouri., Promoted, fundraised, and helped manage a large team to attend robotic matches.
Certifications And Training
- Power BI
- Data Analytics
- SQL Basic
- Microsoft Power Platform
Area Of Expertise
- Microsoft Power Platform
- Power BI
- SQL
- C Programming
- Advanced Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Teams
- Power Query
- Bilingual Reporting (English & French)
- Tableau
- Data Reporting and Data Story Telling
- Data Collection
- SAS
- Natural integration into Process Flows
- Strong customer service skills
- Strategy Development
- Financial Data Analysis
- Project Management
- Business Intelligence
- DBeaver
- Oracle
- ETL Data Process
Languages
English
Native/ Bilingual
French
Professional
Polish
Native/ Bilingual
Timeline
IT Analyst
Shared Services Canada
08.2024 - 07.2025
Barista
Birds and Beans café
08.2024 - Current
IT Technician
Shared Services Canada
02.2024 - 06.2024
Financial Data Analyst
Department of National Defense
06.2023 - 12.2023
Head Server & Barista
Happy Bakers
03.2022 - 01.2025
Server
Jack Astor’s
07.2021 - 09.2021
Tech Specialist & Back of House Expert
Banana Republic
06.2021 - 09.2021
Social Media Manager
Girl Boss Chess Inc.
01.2021 - 09.2021
Business Technology Management -
Seneca Polytechnic
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