Paulina Stukey
Riverside
Summary
Dynamic and detail-oriented professional with a strong background in customer service and data entry, honed at Stukey Enterprises. Proven ability to enhance efficiency and satisfaction through effective time management and organization. Recognized for maintaining high standards of accuracy and professionalism in all communications and interactions.
Overview
17
17
years of professional experience
Work History
Office Assistant
Stukey Enterprises
05.2016 - 09.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
Freelance Florist Event Designer
Spell Bundle Blooms
03.2012 - 09.2022
- Processed florals for events.
- Designed bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large scale events, celebrity gatherings, weddings, and company functions.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
Server
Wicks Brewery
02.2015 - 06.2018
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Ooka
06.2012 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess/ Server
Sushi Station
11.2008 - 06.2012
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Front Desk Receptionist
Elite Tanning Salon
05.2006 - 12.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Diploma -
Martin Luther King High
Riverside Court Reporting -
Sage College
Riverside Skills
- Customer service
- Positive attitude
- Time management
- Data entry
Timeline
Office Assistant
Stukey Enterprises
05.2016 - 09.2023
Server
Wicks Brewery
02.2015 - 06.2018
Server
Ooka
06.2012 - 05.2017
Freelance Florist Event Designer
Spell Bundle Blooms
03.2012 - 09.2022
Hostess/ Server
Sushi Station
11.2008 - 06.2012
Front Desk Receptionist
Elite Tanning Salon
05.2006 - 12.2009
Diploma -
Martin Luther King High
Court Reporting -
Sage College