Paulina Quijano

• Increased client satisfaction by providing timely and accurate income tax assistance.
• Streamlined tax filing process for clients, resulting in faster submission times and fewer errors.
• Assisted clients in understanding complex tax regulations, ensuring compliance with all federal and state laws.

(seasonal role)

• Enhanced brand visibility by developing and implementing targeted marketing campaigns.
• Increased customer engagement by managing all social media channels.
• Managed the website through Shopify
• Designed email newsletters in collaboration with the graphic designer, as well as developed engaging materials for events such as the Hampton Classic Horse show.
• Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.

• Provided excellent customer service and dining experience, demonstrating in depth knowledge of extensive menu
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Versatile in various restaurant roles, including hostess, runner, and bartending responsibilities

• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.