Results-oriented sales and account management professional with extensive experience in driving
revenue growth, building lasting client relationships, and leading teams to success. Proficient in
developing sales strategies, managing customer relationships, and analyzing performance data to
optimize outcomes. Bilingual in Spanish and highly skilled in MS Office, Excell, with strong communication,
negotiation, and leadership abilities.
sustained growth.
• Developed and nurtured long-term relationships with key clients, ensuring high levels of
customer retention and satisfaction.
• Analyzed sales data to enhance performance, adjust strategies, and consistently exceed
targets.
• Led regular one-on-one meetings with sales team members, providing guidance on
overcoming challenges and achieving goals.
• Collaborated with upper management to implement continuous process improvements and
align team objectives with company goals.
• Negotiated prices, terms, and service agreements, securing mutually beneficial outcomes for
both clients and the compan.
• Utilized consultative sales techniques to thoroughly understand customer needs and recommend tailored product solutions.
• Managed the full order process, ensuring accuracy, timely fulfillment, and effective client communication.
• Responded promptly to customer inquiries, resolving issues both in-person and over the phone to enhance customer satisfaction.
• Worked closely with team members to meet and exceed sales targets, contributing to the overall success of the company.
• Recommended best-fit products based on client needs, expanding the customer base through exceptional service and product knowledge.
• Provided post-sale support and followed up with clients, fostering long-term relationships and improving client loyalt
• Led and motivated employees to maximize productivity and engagement in a fast-paced retail environment
.• Managed daily store operations, ensuring smooth workflows and the timely completion of all tasks.
• Fostered a safe, professional, and organized work environment for both staff and customers.
• Resolved employee conflicts and customer complaints through active listening and effective mediation.
• Monitored business performance and implemented strategic adjustments to improve efficiency and meet company goals.
• Recruited, trained, and onboarded new employees, ensuring proper integration and compliance with company policies.
• Developed and implemented business strategies to remain competitive in a dynamic market.
• Oversaw store opening and closing procedures, shift transitions, and staffing adjustments to optimize operation
MS Office (Word, PowerPoint, Excel)
Sales Strategy & Business Development
Customer Relationship Management
Team Leadership & Collaboration
Verbal & Written Communication
Data Analysis & Performance Optimization
Negotiation & Problem Solving
Bilingual: Spanis