Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paulina Otero

Seaside

Summary

A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Abercrombie & Fitch
2022.12 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Ride Operator

Six Flags Magic Mountain
2022.03 - 2022.06
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Interacted with numerous of guests per day to deliver positive, fun experience.
  • Provided physical assistance to visitors getting onto and off of rides.

Education

High School Diploma -

John H Francis Polytechnic High School
Sun Valley, CA

Bachelor of Science - Biology

California State University - Monterey Bay
Seaside, CA
05.2027

Skills

  • Leadership Open-minded
  • Communicative Time management
  • Problem solving Social Skills
  • Ride Loading and Unloading
  • Complaint Resolution
  • Time Management
  • Teamwork and Collaboration
  • P>Cash Handling
  • P>Store opening and closing
  • P>Cash register operation
  • P>Excellent Communication
  • P>Problem-Solving
  • Sales Expertise
  • Cash Register Operation
  • Retail Sales
  • Cash Handling
  • Stocking and Receiving

Timeline

Retail Sales Associate

Abercrombie & Fitch
2022.12 - Current

Ride Operator

Six Flags Magic Mountain
2022.03 - 2022.06

High School Diploma -

John H Francis Polytechnic High School

Bachelor of Science - Biology

California State University - Monterey Bay
Paulina Otero