Paulina Otero
Seaside
Summary
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Abercrombie & Fitch
2022.12 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Ride Operator
Six Flags Magic Mountain
2022.03 - 2022.06
- Pulled down safety bars and secured riders according to specified attraction details.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Checked seatbelts of riders to maximize safety and manage risk.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Interacted with numerous of guests per day to deliver positive, fun experience.
- Provided physical assistance to visitors getting onto and off of rides.
Education
High School Diploma -
John H Francis Polytechnic High School
Sun Valley, CABachelor of Science - Biology
California State University - Monterey Bay
Seaside, CA05.2027
Skills
- Leadership Open-minded
- Communicative Time management
- Problem solving Social Skills
- Ride Loading and Unloading
- Complaint Resolution
- Time Management
- Teamwork and Collaboration
- P>Cash Handling
- P>Store opening and closing
- P>Cash register operation
- P>Excellent Communication
- P>Problem-Solving
- Sales Expertise
- Cash Register Operation
- Retail Sales
- Cash Handling
- Stocking and Receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Abercrombie & Fitch
2022.12 - Current
Ride Operator
Six Flags Magic Mountain
2022.03 - 2022.06
High School Diploma -
John H Francis Polytechnic High School
Bachelor of Science - Biology
California State University - Monterey Bay
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