Paulina Mata
Queretaro ,Queretaro
Summary
Hardworking and reliable with strong ability in multitasking and working in fast-paced environment.
Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Park Supervisor
Manning Park Resort
06.2021 - 10.2023
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Maintained tools and equipment to foster safe and consistent operation.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
Team Lead Base Operations
Grouse Mountain
06.2020 - 06.2021
- Welcoming and informing guests of daily activities through a brief narration about Grouse Mountain in tramway and logging detailed traffic statistics for time frame logistics.
- Established presentable workplace that is aligned with hospitality standards, maintaining terminals, parking and public spaces clean and hazard free.
- Ensuring smooth workflow for all other employees by doing inventory control and re-stoking supplies.
Event Staff Member
Rogers Arena NHL
09.2019 - 06.2021
- Hosted over 80,000 attendees during hockey games, concerts and events.
- Assure guests satisfaction, safety and positive experience during events.
- Maintained close communication with guests to mitigate service issues and rely detailed information to supervisors.
Education
Diploma - Hospitality Management
Cornerstone International Community College
Vancouver06.2021
Certificate - Hospitality Management
American Lodging And Hotel Education Institute
06.2021
Skills
- Hospitality experience
- Customer service
- Bilingual English/Spanish
- Inventory control
- Multitasking abilities
- Worksite Safety
Certification
First AID CPR R & AED
Languages
English
Full Professional
Timeline
Park Supervisor
Manning Park Resort
06.2021 - 10.2023
Team Lead Base Operations
Grouse Mountain
06.2020 - 06.2021
Event Staff Member
Rogers Arena NHL
09.2019 - 06.2021
Diploma - Hospitality Management
Cornerstone International Community College
Certificate - Hospitality Management
American Lodging And Hotel Education Institute
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