PAULINA MARTINEZ
Santa Clara
Summary
Customer-focused professional skilled in conflict resolution and communication. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates with teams to adapt to changing needs while driving results through efficient and empathetic service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Digital Navigator/Administrative Assistant
San Jose ON
San Jose, CA
08.2025 - Current
- Scheduled phone appointments to review applications for qualified applicant enrollment
- Facilitated communication screening as primary point of contact for inquiries, ensuring timely responses
- Collaborated with team members to streamline service processes, enhancing customer satisfaction
- Analyzed customer interactions to identify trends, informing strategic decisions for process enhancements.
- Coordinated marketing campaigns across digital platforms to enhance brand visibility.
Fulfillment associate
EAZE
San Jose, CA
11.2022 - 12.2024
- Managed inventory to maintain accurate stock levels, enabling timely reordering of popular products and preventing shortages.
- Packed customer orders accurately, restocked supplies to ensure menu availability
- Maintained organization and cleanliness of inventory and drivers area to support smooth operations
- Trained new staff on company policies and product knowledge, improving team performance.
Sales Associate
Outdoor Supply Hardware
San Jose, CA
11.2021 - 11.2022
- Provided exceptional customer service, resolving issues and ensuring satisfaction.
- Advised customers on plant care and selection to enhance satisfaction and sales.
- Managed cash register operations, handling high-volume transactions efficiently.
- Watered plants daily and removed substandard foliage to maintain plants in saleable condition.
Transporter
Navarre Corporation
Palo Alto, CA
08.2018 - 08.2021
- Ensured safe transportation of veterans to medical appointments, enhancing their access to essential healthcare.
- Provided mobility support for individuals with diverse needs, promoting independence and accessibility.
- Conducted routine inspections of vehicles for safety compliance and performance issues.
- Oversaw cleanliness of transport equipment to uphold infection control standards.
- Alleviated patient anxiety during transport by maintaining open communication and addressing concerns.
Education
Diploma -
Broadway High School
San Jose, CA06-2008
No Degree - Radiology Technician
Canada College
Redwood City, CA06-2028
Skills
- Data entry
- Customer Service
- Effective communication
- Effective problem solving
- Adaptability
- Team player
- Critical Thinking
- Positive attitude
Certification
- First Aid/CPR Certified
Timeline
Digital Navigator/Administrative Assistant
San Jose ON
08.2025 - Current
Fulfillment associate
EAZE
11.2022 - 12.2024
Sales Associate
Outdoor Supply Hardware
11.2021 - 11.2022
Transporter
Navarre Corporation
08.2018 - 08.2021
Diploma -
Broadway High School
No Degree - Radiology Technician
Canada College