Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paulina Jekeli

Support Consultant
Halifax,NS

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Support Consultant

Nova Scotia Health Authority
01.2025 - Current
  • Streamlined support processes for improved efficiency and reduced response times.
  • Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
  • Tailored support strategies to meet the unique needs of individual clients, promoting long-term success and client retention.
  • Assisted in the development of knowledge base articles, empowering clients to find answers independently when possible.

Consumer Growth Product Support

TurboTax
01.2024 - Current
  • Configured and tested new software and hardware.
  • Streamlined troubleshooting processes for improved efficiency and reduced downtime.
  • Implemented new procedures that streamlined workflows while maintaining high-quality standards for customer support services.
  • Trained new technicians on company processes, tools, and best practices, promoting a culture of continuous improvement.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Worked effectively in fast-paced environments.
  • Enhanced customer satisfaction by promptly addressing and resolving product-related issues.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Customer Service Representative

NTT Data
04.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Administrative Support Assistant

Cape Breton University Students' Union
08.2023 - 01.2024
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Troubleshot and fixed process hang-ups to maintain swift flow of daily tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Liaised between clients and vendors and maintained effective lines of communication.

Admissions Administrator

African University Of Science And Technology
11.2021 - 07.2023
  • Enhanced applicant tracking by developing a comprehensive database for easy access to applicant information.
  • Conducted data analysis on enrollment trends to identify areas for improvement in recruitment strategies.
  • Implemented recruitment methods designed to increase application pool within targeted areas.
  • Improved policies and procedures to maximize student safety and campus security.
  • Developed strong relationships with high school counselors to promote the institution and encourage student referrals.
  • Maintained confidentiality of sensitive student information during all phases of the admissions process.
  • Managed budgeting for the admissions office, ensuring proper allocation of resources for recruitment efforts.
  • Coordinated and supervised academic advising activities.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed strong communication and organizational skills through working on group projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Assisted in reviewing applications, evaluating transcripts, and making admission recommendations based on established criteria.
  • Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
  • Maintained accurate records of all applicants, ensuring timely processing of applications and admission decisions.

Education

Bachelor of Technology - Mathematics And Computer Science

Federal University of Technology
Nigeria
01.2013

Post - Bacaulaurette - Business Analytics

Cape Breton University
Canada
09.2023 - 04.2025

Skills

  • Vibration analysis

  • Database Management

  • User Support

  • CAD Software

  • Troubleshooting Network Issues

  • Remote Technical Support

  • Technical Troubleshooting

  • Customer Service

  • MySQL

  • Microsoft ASPNET

Languages

English
Native or Bilingual

Timeline

Support Consultant

Nova Scotia Health Authority
01.2025 - Current

Customer Service Representative

NTT Data
04.2024 - 04.2025

Consumer Growth Product Support

TurboTax
01.2024 - Current

Post - Bacaulaurette - Business Analytics

Cape Breton University
09.2023 - 04.2025

Administrative Support Assistant

Cape Breton University Students' Union
08.2023 - 01.2024

Admissions Administrator

African University Of Science And Technology
11.2021 - 07.2023

Bachelor of Technology - Mathematics And Computer Science

Federal University of Technology

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