Paulina Duenas
Manteca
Summary
Bilingual medical assistant with expertise in patient education, vital signs assessment, and computer science. Demonstrated success in fostering relationships with patients and collaborating with healthcare teams to improve patient experiences. Strong customer service skills enhance overall satisfaction and care delivery.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Chest clinic Siraj Ahmed MD
Manteca
12.2024 - Current
- Scheduled patient appointments and coordinated follow-up visits.
- Educated patients on treatment plans and medication instructions.
- Monitored vital signs and documented patient information accurately.
- Collaborated with healthcare team to enhance patient care quality.
- Supported billing processes by verifying insurance information effectively.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Family Caregiver
Hector Ramirez
Manteca
04.2023 - Current
- Assisted with daily living activities and personal care for clients.
- Communicated regularly with family members about client well-being and needs.
- Coordinated transportation to medical appointments and social activities for clients.
- Provided companionship and emotional support to enhance client quality of life.
- Assisted with personal hygiene needs including toileting and incontinence care.
- Provided companionship to family members by engaging in conversation, playing games, or reading books.
- Developed meaningful relationships with clients through active listening and empathy.
Attractions Attendant
Great Wolf Lodge
Mnateca
11.2023 - 02.2026
- Provided exceptional customer service to enhance guest experiences.
- Resolved customer complaints promptly and courteously.
- Collaborated with team members to streamline daily operational tasks.
- Maintained cleanliness and organization of attraction areas.
- Provided assistance in emergency situations if needed or requested by supervisors.
Education
Medical Assisting - Medical
San Joaquin Valley College
Visalia, CA01-2025
High School Diploma -
Manteca Highschool
Manteca, CA05-2024
Skills
- Medical terminology
- Healthcare teamwork
- Customer service
- Team collaboration
- Time management
- Bilingual communication
- Active listening
- Communication skills
Timeline
Medical Assistant
Chest clinic Siraj Ahmed MD
12.2024 - Current
Attractions Attendant
Great Wolf Lodge
11.2023 - 02.2026
Family Caregiver
Hector Ramirez
04.2023 - Current
Medical Assisting - Medical
San Joaquin Valley College
High School Diploma -
Manteca Highschool