Paulina Campa
Salida
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles at Alorica and other leading companies. Excelled in high-stress situations, enhancing customer loyalty and fostering positive learning environments. Skilled in active listening and CPR, demonstrating adaptability and a strong work ethic. Achieved significant improvements in client engagement and student participation.
Overview
9
9
years of professional experience
Work History
Sales Associate
Oreilly Auto Pats
06.2020 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Customer Service Representative
Alorica
06.2016 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teaching Assistant
Kids Kare Center
06.2014 - 06.2016
- Assisted teachers in delivering engaging lessons for improved student participation.
- Contributed to classroom activities that encouraged creativity and critical thinking among students.
- Implemented classroom management techniques for fostering a positive learning environment.
- Enhanced student understanding with personalized support during one-on-one tutoring sessions.
Education
Certificate of Completion - Sleep
Northern California School of Sleep
Sacramento11-2024
High School Diploma -
Cambridge High School
Fresno, CA06-2016
Skills
- Customer service
- Teamwork and collaboration
- Direct patient care
- CPR certification
- Active listening
- Patient safety
- Adaptability and flexibility
- Punctual and dependable
- Recordkeeping and documentation
- Time management
- Problem-solving skills
- HIPAA compliance
- Patient care proficiency
- Sleep disorders
- Sleep study documentation
- Strong work ethic
- Reliability
- Multitasking
- Critical thinking
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Oreilly Auto Pats
06.2020 - 06.2023
Customer Service Representative
Alorica
06.2016 - 06.2020
Teaching Assistant
Kids Kare Center
06.2014 - 06.2016
Certificate of Completion - Sleep
Northern California School of Sleep
High School Diploma -
Cambridge High School
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