Paulina Caja Duran
Sacramento
Summary
Motivated professional with extensive customer service and leadership experience. Former Starbucks barista trainer with nearly three years of coaching employees and delivering exceptional service in fast-paced environments. Proven discipline and adaptability as a collegiate student and professional soccer player, excelling in time management. Quick learner dedicated to fostering a positive team culture and supporting others.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Professional Soccer Player
Costa Rica Division 1
San jose
07.2024 - 07.2026
- Demonstrated discipline, leadership, communication, and teamwork under pressure.
- Balanced rigorous training schedules with personal and professional commitments to maintain peak performance.
- Collaborated with coaches and teammates to set and achieve competitive goals, enhancing overall team strategy.
- Attended scheduled practices and training sessions to improve footwork techniques and team cohesion.
- Analyzed opponents' play styles to develop targeted game plans, improving tactical execution during matches.
Barista Trainer
Starbucks, Barista
Sacramento
11.2021 - 06.2024
- Trained and onboarded new employees on beverage preparation, customer interactions and company standards.
- Trained and onboarded new employees in beverage preparation and customer interactions, ensuring adherence to company standards.
- Collaborated with team members to meet performance goals during peak hours.
- Resolved customer concerns professionally and efficiently.
- Collaborated with team members to achieve performance goals during peak hours, enhancing overall service efficiency.
- Resolved customer concerns with professionalism, contributing to positive customer experiences.
- Welcomed guests warmly at entrance with a pleasant smile and superior customer service.
Education
High School Diploma -
Sierra College
Rocklin, CASkills
- Team Leadership
- Employee Training and coaching
- Effective Communication
- Customer Service
- Problem Solving
- Multitasking
- Time Management
- Adaptability
- Fast Learner
- Bilingual: English and Spanish
- Cash Handling and POS Systems
- Teamwork
Languages
English
Professional
Spanish
Professional
Timeline
Professional Soccer Player
Costa Rica Division 1
07.2024 - 07.2026
Barista Trainer
Starbucks, Barista
11.2021 - 06.2024
High School Diploma -
Sierra College