Summary
Overview
Work History
Education
Skills
Timeline
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Paulina Bianchi

Edmonton

Summary

Dynamic Executive Assistant with a proven track record at Tools Inc, adept at optimizing executive schedules and enhancing communication across departments. Skilled in strategic planning and problem-solving, I have successfully streamlined operations and improved client satisfaction, ensuring efficient office management and fostering strong relationships with stakeholders.

Overview

6
6
years of professional experience

Work History

Executive Assistant

Tools Inc
08.2023 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Business Account Manager

TELUS
10.2021 - 08.2023
  • Monitored account performance metrics, identifying areas requiring improvement or optimization.
  • Increased client satisfaction by effectively addressing and resolving account-related issues.
  • Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
  • Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
  • Established long-term strategic partnerships with key industry players, fostering mutually beneficial relationships.

Administrative Assistant

Hiveworld Inc
01.2019 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Bachelor of Commerce

The King's University
Edmonton
12-2023

Diploma in Digital Marketing

Coder House
Argentina
12-2018

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Accounting
  • Strategic planning
  • Report writing
  • Project oversight

Timeline

Executive Assistant

Tools Inc
08.2023 - Current

Business Account Manager

TELUS
10.2021 - 08.2023

Administrative Assistant

Hiveworld Inc
01.2019 - 08.2021

Bachelor of Commerce

The King's University

Diploma in Digital Marketing

Coder House

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Paulina Bianchi