Paulina Anguiano Tailleur
Lachine
Summary
Dynamic and results-driven with a strong background in team leadership and customer service at Starbucks and McDonald's. Proven ability to resolve issues effectively while fostering a positive team culture. Skilled in goal setting and training, enhancing employee performance and increasing sales through targeted initiatives.
Overview
9
9
years of professional experience
Work History
Shift Leader
Starbucks
05.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leads to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing coaching for new shift leads and baristas, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Surveillance
City of LaSalle
01.2019 - 07.2022
- Created a safe environment for citizens to partake in activities such as skating.
- Provided first aid if needed to activity participants.
- Reinforced safety guidelines in arenas during the COVID-19 pandemic.
Shift Supervisor
McDonald's
04.2016 - 01.2020
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
Education
Associate of Arts - Interior Design
Lasalle College
Montreal, QC01-2025
Associate of Science - Health Science
Cégep André-Laurendeau
Montreal, QC01-2023
Skills
- Team leadership
- Problem-solving
- Customer service focus
- Goal setting and tracking
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Starbucks
05.2022 - Current
Surveillance
City of LaSalle
01.2019 - 07.2022
Shift Supervisor
McDonald's
04.2016 - 01.2020
Associate of Arts - Interior Design
Lasalle College
Associate of Science - Health Science
Cégep André-Laurendeau
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