Paulin Mutsinzi
Scarborough,ON
Summary
Dynamic, multilingual professional with a background in international customer service and administration. Recognized for organizational skills, adaptability, and dedication to quality service. Fluent in French, English, Swahili, and Kinyarwanda, with proficiency in MS Office, Metrics software, and a typing speed of 60-65 WPM. Holds a G full license.
Overview
11
11
years of professional experience
5
5
Language
Work History
Uber Driver
Uber And Lyft
03.2024 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Picked up riders at designated locations and greeted upon vehicle entry.
KAL
11.2021 - 09.2024
- Company Overview: Global Customer Service
- Managed inbound and outbound bilingual calls
- Assisted customers with product and parts inquiries, including pricing
- Generated and managed reports on car statuses
- Maintained electronic database systems
- Opened new dealership accounts and ensured customer satisfaction
- Global Customer Service
SYKES
08.2019 - 04.2021
- Company Overview: Toyota Assistance Service Group
- Handled bilingual inbound and outbound calls for customer assistance
- Supported the sales team by providing required information
- Resolved issues, ensured competitive knowledge, and delivered quality service
- Toyota Assistance Service Group
DAA
09.2018 - 06.2019
- Company Overview: Roadside Assistance
- Managed inbound/outbound calls in both English and French
- Assisted customers with inquiries and maintained shipment accuracy
- Opened dealership accounts, ensuring quick and accurate service
- Roadside Assistance
Auto Club RSA
01.2017 - 09.2018
- Company Overview: Roadside Assistance
- Handled bilingual calls for customer service and complaint logging
- Worked with the credit department for order verification
- Maintained high standards for customer service
- Roadside Assistance
Hudson's Bay Company
01.2014 - 01.2017
- Assisted with inbound/outbound shipments, picking and packing items
- Provided detailed information on product availability and pricing
Education
Bachelor of Business Administration - undefined
Mount Kenya University (MKU)
09.2012 - 11 2015
High School Diploma - undefined
Glory Secondary School
09.2008 - 11 2011
Skills
Excellent communication skills
Timeline
Uber Driver
Uber And Lyft
03.2024 - Current
KAL
11.2021 - 09.2024
SYKES
08.2019 - 04.2021
DAA
09.2018 - 06.2019
Auto Club RSA
01.2017 - 09.2018
Hudson's Bay Company
01.2014 - 01.2017
Bachelor of Business Administration - undefined
Mount Kenya University (MKU)
09.2012 - 11 2015
High School Diploma - undefined
Glory Secondary School
09.2008 - 11 2011
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