Paulette Taillon
Longueuil,QC
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Diabetes Canada. Skilled in data confidentiality and team collaboration, I excel in fast-paced environments, significantly boosting efficiency. My adeptness in computer skills and interpersonal communication fosters robust client relationships and operational excellence.
Overview
45
45
years of professional experience
Work History
Assistant
Diabetes Canada
09.1989 - 05.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Waitress Cashier
Crest Grill
Toronto, ON
06.1975 - 09.1985
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Legal -
Ecole Polyvalente De Cremaziel
Montreal, QC06.1972
Skills
Fast Learner
Time Management
Computer Skills
Team Collaboration
Verbal and written communication
Data Entry
File and Record Keeping
Data Confidentiality
Multitasking
Written Communication
Languages
French and English
Professional Working
Timeline
Assistant
Diabetes Canada
09.1989 - 05.2020
Waitress Cashier
Crest Grill
06.1975 - 09.1985
Legal -
Ecole Polyvalente De Cremaziel