Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

paulette savoie

Dieppe,NB

Summary

Dynamic and adaptable professional with a proven track record at MacArthurs, excelling in fast-paced environments. Recognized for exceptional customer service and strong teamwork skills, I effectively resolved issues and enhanced guest satisfaction. Proficient in multitasking and critical thinking, I consistently delivered results while maintaining a positive attitude.

Overview

27
27
years of professional experience

Work History

Safety Trafficker

MacArthurs
05.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Waitress

Gusto
06.2017 - 07.2018
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order taking and food delivery.
  • Collaborated with kitchen staff to ensure accuracy and quality of orders.
  • Trained new hires on restaurant procedures and customer service best practices.
  • Handled cash transactions accurately and processed payments using POS systems.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Implemented suggestions for improving service speed, enhancing guest satisfaction.

Waitress

St James
06.2013 - 01.2014

Waitress Trainer/Bartender

St Hubert
07.1998 - 07.2012

Was chosen out of 45 waitress due to my performance and my ability to work as a team to open the Bar St Hubert in moncton nb went to Quebec St Nicolas for training for the grand opening.

Education

Medical Secretary

CCNB
Dieppe, NB
06.2014

Mathieu Martin
Dieppe, NB
06.1996

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Problem resolution

Languages

English
Native or Bilingual

Timeline

Safety Trafficker

MacArthurs
05.2023 - Current

Waitress

Gusto
06.2017 - 07.2018

Waitress

St James
06.2013 - 01.2014

Waitress Trainer/Bartender

St Hubert
07.1998 - 07.2012

Medical Secretary

CCNB

Mathieu Martin
paulette savoie