Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Languages
Websites
References
Timeline
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PAULETTE BLANC

Ottawa,Ontario

Summary

Graduated from the University of Ottawa with a Bachelor's degree in commercial science:Management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly. Hardworking employee with customer service, multitasking and time management abilities.

Has acquired more skills in team leading such as priority management, working with a team while taking initiative when necessary, information retrieval, time management etc. Comfortable using software such as PowerPoint, Microsoft Word, Excel, Outlook,etc.

Overview

5
5
years of professional experience

Work History

Financial Services Agent - Business

Desjardins
Ottawa, ON
03.2022 - Current
  • Assist Account Managers by providing administrative support to maintain business relationships with customers and achieve their goals successfully.
  • Day-to-day business account management.
  • Generating reports for account loan tracking and follow-up.
  • Manage voicemail, incoming calls and e-mails.
  • Handle safety documentation.
  • Handle customer requests (ex. ordering cheques, cards,etc)
  • Carry out the necessary steps and research, and propose appropriate solutions to customers complains.
  • Be attentive to customer needs to meet their requirements and expectations.
  • Process requests in priority order, ensuring that deadlines are respected
  • Follow all applicable policies, practices and standards to ensure safe transactions and operations.
  • Ensure files are complete and conform to all applicable deadlines and quality standards.
  • Knowledge of the products and services distributed by competing financial centers.
  • Responsible for planning Teams meetings with account managers and customers.
  • Drafting annual review letters for customers loan renewals.
  • Daily use of Microsoft servers to complete tasks.
  • Provided technical assistance related to online banking platforms and mobile apps.
  • Developed and maintained relationships with customers to ensure satisfaction of services.
  • Assisted customers in completing paperwork for account openings/changes, and other banking transactions.
  • Resolved customer complaints promptly while ensuring adherence to company policies.
  • Collaborated with colleagues across departments when needed.
  • Engaged in ongoing training and education to acquire knowledge of financial products and services.

Front Desk Agent

Novotel Hotel
Ottawa, ON
09.2021 - 06.2024
  • Greeted customers in a professional and friendly manner.
  • Answered phones/email, responded to inquiries.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Inputted guest information into computer system accurately and securely.
  • Ensured that all safety regulations were followed according to company standards.
  • Kept accurate records of guest transactions.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Generated daily reports.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided excellent customer service while upholding company policies.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Input customer data into reservation systems.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Cashier Team Lead

Loblaws Vanier
Ottawa, ON
05.2019 - 09.2021
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Trained new cashiers on proper use of registers and store policies.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Managed scheduling, payroll, and time off requests during the manager's absence.
  • Assisted customers with locating items within the store when requested.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained productive relationships with employees.

Education

Master's degree in project management (in sight) -

09.2024

Bachelor's Degree in Business Science - Management

University of Ottawa, Telfer Business School
Ottawa, ON
10-2021

Skills

  • Private equity knowledge
  • Customer Focus
  • Communication
  • Time Management
  • Adaptability / Flexibility
  • Creative and Innovative Thinking
  • Problem Solving
  • Team Work
  • Result Focus
  • Development and Continual Learning
  • Priorities and pressure management
  • Organized, methodical and detail-oriented

Volunteer Experience

  • Volunteer, 09/2020-12/2020, Association des communautés francophones d'Ottawa, Teamwork to create a business plan for the association.
  • Donor, 12/2016-Today, Cameroun, Canada, Regularly make donations in my hometown, as well as in Ottawa. Especially for the holidays.

Affiliations

  • Travel and discover new cultures
  • Reading
  • Sports

Languages

English
Full Professional
French
Native/ Bilingual
Spanish
Limited

Websites

References

References available upon request.

Timeline

Financial Services Agent - Business

Desjardins
03.2022 - Current

Front Desk Agent

Novotel Hotel
09.2021 - 06.2024

Cashier Team Lead

Loblaws Vanier
05.2019 - 09.2021

Master's degree in project management (in sight) -

Bachelor's Degree in Business Science - Management

University of Ottawa, Telfer Business School

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PAULETTE BLANC