PAULETTA NGUEKO
Ottawa
Summary
- Bilingual with +2 years of technical experience providing information, Explanation, problems solving of clients/users to offer a good client experience.
- Qualified trainer in digital marketing with a strong ability of Leadership, management and team building. Public speaker, critical and logical thinking, creative and problem solving. Fluent English and French with good comprehension ability.
- Ability to provide high quality on-site and remote call center agent for users support, assist users and suggest solutions to their needs with solid knowledge in Microsoft 365/Share Point.
- Offering strong communication and interpersonal skills, ready to learn and grow in customer service environment. Contributes to team success by quickly adapting to new systems and processes and efficiently managing customer interactions. Ready to use and develop problem-solving and multitasking skills in Customer Support agent role.
- Friendly, adaptable, and quick to learn, well-suited to customer-focused roles. Knowledge of effective communication and problem-solving techniques, combined with proficiency in using call center software and handling customer inquiries. Dedicated to delivering high-quality service and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Arena Technology Sarl
01.2022 - 01.2024
- Receive and treat demands of users concerning explications, information, corrections or adjustments of bills forwarding users to solutions
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to document interactions and track customer feedback effectively
- Collaborated with team members to achieve daily performance targets and enhance service quality.
Education
Bachelor - Electrical Engineering-Technical Education
Teachers Training School of Technical Education Douala
Littoral, Cameroon08-2021
Diploma - Automation and Industrial Computer Science
University Institute of Technology Douala
Littoral, Cameroon08-2020
Skills
- Call center operations
- Customer communications
- Problem-solving skills
- Documentation and reporting
- Language fluency English and French
- Training and mentoring
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Acting and Theater
- Swim
- Sports activities: Dance, Swim,
- Leadership, Personal development, Management
Timeline
Call Center Agent
Arena Technology Sarl
01.2022 - 01.2024
Bachelor - Electrical Engineering-Technical Education
Teachers Training School of Technical Education Douala
Diploma - Automation and Industrial Computer Science
University Institute of Technology Douala