Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paule Merveille Taty Mouanda

Ottawa,Canada

Summary

Financial Specialist with over 6 years of experience in financial management, credit risk analysis, and customer service within prominent banking institutions. Demonstrates a proven track record of enhancing financial procedures through innovative solutions and detailed focus on complex analyses. Aims to leverage exceptional communication skills and proficiency in both English and French to drive strategic decision-making and risk assessment in a dynamic and innovative organization.

Overview

5
5
years of professional experience

Work History

Finance Specialist

City of Ottawa
11.2023 - Current
  • Efficiently manage atax and water payments processing, maintaining accuracy and timeliness.
  • Support tax and water bills preparation and distribution, adhering to compliance procedures.
  • Collaborate with team to maintain integrity of financial records and uphold compliance procedures.

Credit Underwriter

TD Canada Trust
01.2022 - 11.2023
  • Conducted in-depth manual underwriting for TD Visa and MBNA, meticulously analyzing complex income and asset data to assess applicants' creditworthiness. Adjudicated an average of 20-25 applications daily, demonstrating a keen attention to detail and proficiency in handling high volumes of underwriting tasks.
  • Utilized detailed financial ratio analyses to accurately determine applicants' ability to repay loans on time, resulting in a 15% increase in approved applications and a 10% reduction in default rates.
  • Ensured strict compliance with lending regulations and guidelines, maintaining an exceptional compliance rate of above 95%. Contributed to cultivating a well-regulated work environment, fostering confidence among stakeholders and minimizing regulatory risks.
  • Reduced risk exposure by diligently evaluating applicants' creditworthiness and recommending appropriate credit limits, resulting in a 20% decrease in credit losses and a 25% improvement in portfolio quality.

Credit Card Specialist

TD Canada Trust
10.2020 - 01.2022
  • Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
  • Maximized revenues by identifying opportunities for up-selling and cross-selling additional financial products to existing clients.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.

Cashier Team Lead

Rona
12.2018 - 10.2020
  • Managed cash register operations, ensuring accurate transactions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.

Education

MBA - Finance

University of Quebec in Outaouais
Gatineau, QC
08.2021

Bachelor of Science - Business Administration

Texas Wesleyan University
Fort Worth, TX
06.2018

Skills

  • Risk Assessment
  • Credit Analysis
  • Financial Analysis
  • Analytical Thinking
  • Multitasking
  • Attention to Detail

Languages

English
French

Timeline

Finance Specialist

City of Ottawa
11.2023 - Current

Credit Underwriter

TD Canada Trust
01.2022 - 11.2023

Credit Card Specialist

TD Canada Trust
10.2020 - 01.2022

Cashier Team Lead

Rona
12.2018 - 10.2020

MBA - Finance

University of Quebec in Outaouais

Bachelor of Science - Business Administration

Texas Wesleyan University

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Paule Merveille Taty Mouanda