Paul Christian Tabanda
Phase 2 Block 8 Lot 12 Tamarind St. Micara Estate Sahud Ulan Tanza,Cavite
Summary
Accomplished Loan Document Specialist 3 at Wells Fargo Center Manila, adept in application processing and showcasing exceptional multitasking abilities. Proven track record in enhancing customer account accuracy and fostering client trust through diligent credit analysis. Contributed to team cohesion and efficiency improvements at Convergys, demonstrating proactive conflict resolution and support. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
15
15
years of professional experience
Work History
Loan Document Specialist 3
Wells Fargo Center Manila
08.2015 - Current
- Provided ongoing support to customers experiencing issues with their accounts or transactions.
- Coordinated chargeback disputes, working diligently to resolve any discrepancies or misunderstandings between parties involved.
- Evaluated credit card applications, verifying applicant information to ensure accuracy and prevent fraud.
- Developed strong relationships with clients, establishing trust through consistent delivery of exceptional service.
- Expedited problem resolution for clients, providing timely and accurate responses to inquiries.
- Ensured the confidentiality of sensitive client information by adhering strictly to data protection policies and guidelines.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
Team Support Specialist
Convergys
07.2009 - 08.2015
- Participated in cross-functional team-building activities.
- Contributed to a reduction in employee turnover by providing ongoing support and guidance for staff members during challenging situations or periods of change.
- Assisted in budget planning efforts by tracking expenses closely, providing recommendations on cost-saving measures when appropriate.
- Addressed potential issues proactively, resolving conflicts within the team before they escalated.
Education
ECE - Electrical And Computer Engineering
FEATI University
ManilaSkills
- Application processing
- Credit analysis
- Updating Customer Accounts
- Multitasking Abilities
- Transaction monitoring
- Document Review
- Skilled in Software
- Card activation
- Problem-solving abilities
- Attention to Detail
Languages
English
Full Professional
Timeline
Loan Document Specialist 3
Wells Fargo Center Manila
08.2015 - Current
Team Support Specialist
Convergys
07.2009 - 08.2015
ECE - Electrical And Computer Engineering
FEATI University
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