PAUL ANTHONY M. DEL ROSARIO

• Helped customers complete purchases, locate items, and join reward programs.
• Maintained clean and organized store environment, enhancing overall shopping experience for customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing product
• Kept warehouse up to safety and health regulations at all times.
• Managed day-to-day operations of warehouse to keep everything running smoothly.
• Optimized space utilization within warehouse through strategic reorganization of products based on size, weight, and demand patterns.
• Responsible in Pro-Active and ensuring that everything has been properly checked and picked for replenishment.
• Supporting team in running online orders, soil compound calls, garden centre trucks, carry-ins and carry-outs, propane, back door pick-up orders grabbing products for every departments and etc.

• Maximize company sales growth and profitability through the use of creative selling skills, teamwork, and customer service, in order to deliver an engaging experience to every customer, every time
• Demonstrate company standards in selling, customer service, and visual merchandising
• Provide them a quick and easy shopping experience with a delightful factor
• Ensure full understanding of all products and have a continued awareness of the most current information, intranet communications and current advertising and marketing strategies
• Maintain all store displays and uprights/shelves in between customer interactions
• Actively engage customers and remain attentive to customer needs and assisting them with product selections and process all customer orders or returns
• Maintaining awareness and demonstrating a fundamental knowledge of computers, systems, and programs relevant to the job
• Responsible for handling stock room organization, Inventory, pricing, and record keeping
• Responsible for creating and designing visual displays as creative and innovative to enhance the aesthetic appeal and utilizing Store spaces to maximize yet maintaining the Brand visual standard
• Communicate customer feedback to the store management team concerning policies and/or product requests, problems, and suggestions.

Greet and welcome customers with genuine and friendly approach

• Maximized Sales per hour and make sure to close transactions with customer satisfaction
• Know how and what to suggest according to their wants and needs
• Provide them quick and easy shopping experience with delightful factor
• Gain their trust and loyalty and everything will follow
• Assisting with all enquiries, resolving issues and complaints
• As Visual: Executing visual floor set in all seasons as per Brand Standard
• Making sure that visual is up to date according to lifestyle as per Photo book
• Maintaining the visual standards and monitoring the display organization and replenishment
• Optimizing items and ensuring to use them according to their aesthetics upon using them as alternative options
• Giving the best options and suggesting ideas on visualizing and conceptualizing the floor set
• Responsible for installing furniture, chandeliers, frames etc.
• Assuring that the visual will make a big impact to attract customers and convert sales as per the lifestyle itself
• As Admin: Responsible in doing Daily Sales Report, statement of Account banking, liaising with other internal departments and dealing with any retail related enquiries along with the staff issues and concern
• Taking care of all the documents, filings, and organization
• Ensuring that all files are being updated on a daily, weekly, and monthly basis
• Managing all stationeries and non-stock items, always ensuring availability
• Obtaining necessary approvals as per the LOA from the Brand Operations
• Maintaining back store paper works on dispatching, receiving, and transferring stock
• As a Cashier/Head Cashier Assist with the Cash Handling and Operational Procedures; including setting up and closing tills for trading and making sure that everyone is following align with the standard Operating Procedures and as per the Audit standard
• Responsible for billing customer orders in POS and COMS
• Ensuring that items billed are correctly punched and processed
• Refund and exchange policy along with the delivery and storage charge are well explained to the customers
• Sincerely thanking all customers and letting them know that you’re hoping to see them soon
• Ensuring that the till is maintained accurately till the end of the shift and making sure handover will tally with all the transactions that have been processed.

• Answer phones, address Customer’s concern professionally
• Take full responsibilities of dealing with Customer complaints, queries, and requests on information from the start to the end of the process
• Ensure to prepare all the relevant Documents needed in resolving various issues and file accordingly
• Strongly communicate with the Store and Operation for any issues with the delivery item details
• Ensure to feed accurate data in COMS, Issue Desk and Reports and communicate to the team
• Performs other related duties as assigned by management
• Conduct survey calls for quality service enhancement
• Maintains detailed call activity and other related reports and sent across to Supervisor and other related Departments on a daily basis.

• Assisting customers to all their needs about our offers and services
• Receiving all the garments from the customers as well as the finished stuffed from the plant
• Following and ensuring that all instructions of the customers have been done specifically to their needs and requests
• Entering all the garments received in the system, tagging and putting all notes on the invoices accordingly
• Answering all calls, all inquiries and scheduling all pick-ups and deliveries to their designated places and drivers assigned to that area
• Assisting Responsible for calculating all payments from the customers and verifying the accuracy and acceptability of their payments such as cash, card, and coupons and providing change for the cash purchases
• Maintaining that cash drawer is always in balance till the end of the duty
• Including card payment and all transactions that have been processed
• Preparing and submitting daily and monthly reports to the office.