Paul Anil Kumar Panuganti
Toronto,ON
Summary
Dynamic and results-oriented professional with a strong background in sales and customer support, backed by comprehensive education in Supply Chain Management and Agriculture Business Management. Eager to leverage proven skills in relationship building, strategic sales planning, and customer service excellence to drive business success and enhance customer satisfaction at Han Star Co. Committed to continuous learning and delivering innovative solutions that align with organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Kelly Connect
Toronto, Ontario
01.2024 - Current
- Provide exceptional customer service by resolving inquiries and complaints efficiently.
- Collaborate with team members to improve service processes and customer satisfaction.
- Maintain detailed records of customer interactions and feedback for quality improvement.
- Conduct training sessions for new hires on customer service protocols and software tools.
- Implement feedback from customer surveys to enhance service delivery and customer experience.
Assistant Sales Manager
Vitro Plant (Tissue Culture Unit)
India
11.2020 - 05.2022
- Led a sales team to achieve monthly targets, enhancing overall sales performance.
- Developed and implemented sales strategies to expand market reach.
- Trained and supervised new staff, fostering a collaborative team environment. Analyzed sales data to identify trends and adjust strategies accordingly.
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
- Managed key customer accounts, ensuring high satisfaction and repeat business.
Retail Sales Intern
Vitro Plant (Tissue Culture Unit)
India
05.2020 - 10.2020
- Assisted customers in product selection, enhancing sales through personalized service.
- Managed inventory, ensuring timely restocking and organization of merchandise.
- Supported promotional activities, helping to drive sales and attract customers. Created visual displays for products to enhance customer engagement and sales.
- Conducted market research to understand consumer preferences and inform inventory decisions.
Education
Post-Degree Certificate - Supply Chain Mnagement
Fleming College
Toronto, ON10-2023
Post-Degree Certificate - Agri Business Management
Fanshawe College of Applied Arts And Technology
Simcoe, ON12-2022
Skills
- Sales Mnagement
- Market Analysis
- Team Leadership
- Time Management
- Problem Solving
- Effective Communication
- Customer Service
Languages
English
Full Professional
Hindi
Native/ Bilingual
Certification
- Social Media Marketing Foundation — LinkedIn
- Customer Service Leadership — LinkedIn
- Time Management Fundamentals — LinkedIn
- Networking Foundation: Networking Basics — LinkedIn
Timeline
Customer Support Associate
Kelly Connect
01.2024 - Current
Assistant Sales Manager
Vitro Plant (Tissue Culture Unit)
11.2020 - 05.2022
Retail Sales Intern
Vitro Plant (Tissue Culture Unit)
05.2020 - 10.2020
Post-Degree Certificate - Supply Chain Mnagement
Fleming College
Post-Degree Certificate - Agri Business Management
Fanshawe College of Applied Arts And Technology
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