Paul Angelo Ailes
Toronto,Ontario
Summary
Looking to utilize skills in customer service and working with computers as a Technical Support Specialist/ Deskside Support Specialist to help the company reach their goals and expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
24-7 Intouch, Inc.
09.2021 - 02.2023
- Customer Sales and Tech Assistance
Customer Service Representative
Sutherland Global Service, Inc.
02.2014 - 02.2018
- Assist customer placing orders and escalations
Education
Network Systems Administrator Diploma -
CDI College
North York, Ontario07.2022
Computer Programming -
MTC Academy
Albay, Philippines03.2012
Skills
- Interpersonal
- Fluent in English
- Good written and oral communication skills
- Responsible, reliable, punctual
- Capable of Diagnosing Technical Issues and resolving them in a timely manner
- Able to take apart or assemble a computer system safely and efficiently
- Knowledgeable of security related risks and concepts
- Microsoft Operating Systems
- Able to install operating systems, manage disks, implement security features, install new hardware, manage device drivers, system restoration, updating the operating system, and diagnosing issues relating to the operating system
- Microsoft Server 2008/2012
- Knowledgeable of features and roles including group policies and Group Policy Objects
- Capable of implementing network related features and roles including DHCP, server roles and network domains
- Microsoft Office 2007/2010/2013
- Knowledgeable of Microsoft Office Suite
- Identity Management and Authentication
- Physical and Network Security
- Host and Application Defense
- Data Security
- Audit and Security Assessment
Certification
TestOut Security Pro Certified
Skills
- Identity Management and Authentication
Manage Identity
Harden Authentication
- Physical and Network Security
Harden Physical Access
Harden Network Devices
- Host and Application Defense
Harden Computer Systems
Implement Application Defenses
Implement Virtualization
- Data Security
Protect and Maintain Data files
Implement Encryption Technologies
- Audit and Security Assessment
Implement Logging and Auditing
Assessment Techniques
Timeline
Customer Service Representative
24-7 Intouch, Inc.
09.2021 - 02.2023
Customer Service Representative
Sutherland Global Service, Inc.
02.2014 - 02.2018
Network Systems Administrator Diploma -
CDI College
Computer Programming -
MTC Academy
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