Paula Kate Simbul
Calgary,AB
Summary
Dedicated professional with a strong background in operations management and team leadership. Skilled in conflict resolution and maintaining inventory control, consistently ensuring high levels of customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Papa John's Pizza
Calgary, AB
11.2025 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on food safety protocols and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented cash handling procedures to ensure accuracy in transactions.
Team Member
Tim Hortons
Grand Forks, BC
05.2024 - 10.2025
- Assisted customers with orders, ensuring positive dining experiences.
- Operated cash register efficiently, processing transactions accurately.
- Prepared food and beverages according to standardized recipes and quality guidelines.
- Maintained cleanliness of workstations and dining areas to meet health standards.
Shift Supervisor
Starbucks
Philippines
12.2018 - 04.2024
- Assisted in scheduling shifts to optimize workforce management and coverage.
- Monitored kitchen equipment for proper functioning and maintenance needs.
- Resolved customer complaints promptly to enhance overall dining experience.
- Collaborated with team members to meet production goals during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Barista
Starbucks
Philippines
06.2018 - 12.2018
- Prepared high-quality beverages consistently to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Managed inventory levels, restocking supplies to prevent shortages during peak hours.
Education
Business Management Major in Human Resources
Cavite State University
Cavite, Philippines04-2022
Skills
- Cash handling
- Employee training
- Staff management
- Customer-oriented
- Inventory control and record keeping
- Operations management
- Conflict resolution techniques
- Inventory control
- Team leadership
Accomplishments
- Became a District Coffee Master in charge of training and certifying green apron baristas into a coffee master.
- Won the District Coffee Storytelling competition.
Languages
English
Full Professional
Certification
- Coffee Master, Starbucks
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Shift Supervisor
Papa John's Pizza
11.2025 - Current
Team Member
Tim Hortons
05.2024 - 10.2025
Shift Supervisor
Starbucks
12.2018 - 04.2024
Barista
Starbucks
06.2018 - 12.2018
Business Management Major in Human Resources
Cavite State University