Daniella Pastrana
New Westminster,Canada
Summary
Motivated individual with extensive training in customer service and business principles. Ethical professional with a diploma in Financial Services at Douglas College, skilled in creative and efficient problem solving, training development of human resources and operations regarding fashion retail. Outstanding communication skills and personal traits to positively change any working environment.
Overview
2
2
years of professional experience
Work History
Store Manager
Forever 21
2024.05 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
Assistant Manager
Forever 21
2023.09 - 2024.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager in Training
Forever 21
2022.09 - 2023.08
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Sales Associate and Cashier
Forever 21
2022.05 - 2022.09
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Diploma - Financial Services
Douglas College
New Westminster, BC04.2024
Skills
- Sales and Customer Service experience
- Multitasking and Proactivity
- Critical Thinking
- Adaptability
- Trustworthiness
- Problem Resolver
- Team player
- Outstanding listener with organizational skills
Languages
Spanish
English
Timeline
Store Manager
Forever 21
2024.05 - Current
Assistant Manager
Forever 21
2023.09 - 2024.04
Manager in Training
Forever 21
2022.09 - 2023.08
Sales Associate and Cashier
Forever 21
2022.05 - 2022.09
Diploma - Financial Services
Douglas College
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