Paula Bianca Junio
Toronto,ON
Summary
Dynamic and service-oriented professional with extensive experience in the hospitality industry, notably at Legends Hospitality LLC. Excelled in customer service and liquor knowledge, enhancing guest satisfaction and loyalty. Proven multitasker and team player, adept at training peers and managing high-volume events. Achieved notable increases in customer satisfaction through exceptional service and expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Legends Hospitality LLC at the Rogers Centre
04.2013 - Current
- Served high customer volumes during sporting events, concerts and other special events.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Fran's Restaurant and Bar
11.2011 - 04.2013
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Suite Attendant
Ricoh Coliseum
05.2011 - 04.2012
- Prepared luxury suites for clients and ensured any pre-ordered food and drink items are noted for and ready to be served at the requested time.
- Greeted guests when arriving, served food and drinks, while also attending to any other immediate needs or requests of the clients.
- Managed inventory of suite drink and food products and replenished supplies as needed.
- Ensured cleanliness and hygiene of suites, contributing to a comfortable and welcoming environment for guests.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
Education
Bachelor of Arts - Early Childhood Studies
University of Guelph
Guelph, ON04.2023
Skills
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Engaging personality
Responsible Alcohol Service
Service-oriented mindset
Teamwork and Professionalism
Strong Multitasker
Certification
Smartserve Certification, April 2023
The Bartending School of Ontario Certificate, April 2011
Timeline
Bartender
Legends Hospitality LLC at the Rogers Centre
04.2013 - Current
Bartender
Fran's Restaurant and Bar
11.2011 - 04.2013
Suite Attendant
Ricoh Coliseum
05.2011 - 04.2012
Bachelor of Arts - Early Childhood Studies
University of Guelph
Smartserve Certification, April 2023
The Bartending School of Ontario Certificate, April 2011
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