Paula Andrea Torres Florez

• Coordinated the area and managed direct and indirect personnel, ensuring compliance with contracted SLAs.
• Designed transmission (TX) routes to connect Base Stations to Digital Centres and supervised the installation of equipment and cross-connections at connection points.
• Planned and organized action plans for emergency, corrective, and preventive maintenance, as well as managing PQRs for Digital Centres and Base Stations.
• Monitored and controlled partner performance indicators, conducting data analysis to evaluate performance, identify areas for improvement, and optimize operations.
• Managed budget control, reviewed partner billing, handled requests 24/7, and prepared reports to ensure accountability for the area.

• Supervised and controlled the operation of networks (2G, 3G, 4G) in the southwestern region, ensuring compliance with SLAs and managing remote configurations.
• Managed fault resolution and corrective maintenance for base stations, coordinating contractors and utilizing specialized applications.
• Conducted field inspections and addressed PQR requests from property owners, ensuring operational stability and service continuity.
• Lead fibre optic projects for SME, Corporate, and HFC clients, including the creation of new routes, fault resolution, preventive maintenance, and information gathering.

I worked for Comunicacion Celular Comcel - Claro Colombia for five years under an outsourcing arrangement, where my services were provided through various external contractors such as Dico Telecomunicaciones, Redcom, and Gerencia Interventoría y Consultoría.

• Performed oversight and supervision of fibre optic networks, handling maintenance requests 24/7. • Led fibre optic projects for SME, corporate, and HFC clients, including the creation of new routes, fault resolution, preventive maintenance, and information gathering