Paula Willis
Highland
Summary
Friendly and enthusiastic Customer Service Representative with 18+ years experience. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Outgoing personality offering superb customer service and a passion for exceeding goals
Overview
23
23
years of professional experience
Work History
Residential Cleaning Technician
Sweet Breeze Cleaning
11.2025 - 12.2025
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Ride Share Operator
Uber
09.2025 - 12.2025
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed all relevant traffic laws and safety regulations.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Drove safely in various weather and road conditions to avoid accidents.
Caregiver
Team Employer
08.2025 - 11.2025
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Caregiver
IHSS
01.2021 - 07.2024
- Managed the care for multiple patients with daily needs including personal hygiene, dressing, being turned and transferred from chairs to beds.
- Monitored changes in patients breathing rate, body temperature, blood pressure and emotional well-being.
- Oversaw patients doctor appointments, medication intake and legal documents.
- Performed house keeping duties including cleaning and meal preparation.
- Assisted patients with bathing.
Employment Program Representative (UI)
Employment Development Department
07.2020 - 12.2020
- Remote position
- Processed unemployment claims entered into the EDD data system
- Processed new claims when customers would call in requesting assistance
- Assisted customers by phone with their claims, updated information, paid customers on valid claims, provided other resources for help when needed
- Verified identification
- Customer service
- Answered multi line phones
- Worked close with supervisors to make sure customers needs were met
Executive Secretary
Cal Fire
10.2016 - 07.2018
- Issued and ordered badges and identification cards
- Processed documents for retirement gifts and retirement/discharge letters
- Process and documented payroll for over 1000 employees, including Fire Stations and Fire Camps
- Prepared and processed bank deposits
- Completed reports in a timely manner
- Assisted the Chief and Deputy Chief with schedules and travel
- Used Microsoft, Power point, Word and Excel
Employment Program Representative (UI)
Employment Development Department
08.2010 - 07.2012
- Processed unemployment claims entered into the EDD data system
- Processed new claims when customers would call in requesting assistance
- Assisted customers by phone with their claims, updated information, paid customers on valid claims, provided other resources for help when needed
- Verified identification
- Customer service
- Answered multi line phones
- Worked close with supervisors to make sure customers needs were met
Office Technician (DI)
Employment Development Department
03.2008 - 08.2010
- Opened and distributed mail
- Processed returned checks including cancelling and re-sending checks owed to customers
- Processed and entered customers disability claims
- Processed medical billing for doctors and made sure they were paid
- Medical Billing coding
- Worked directly with staff at medical offices
- Processed appeals
- Supervised other employees
Legal Assistant
Patton State Hospital
03.2007 - 11.2007
- Processed admission requests for Attorney visits
- Processed intake paperwork for admissions
- Made copies of files for Attorneys, filed new documents, faxed documents when requested
- Made calls to admissions, the families and onsite nursing staff with any questions or concerns the Attorneys had
Office Assistant (UI)
Employment Development Department
05.2003 - 03.2007
- Opened all incoming mail, organized and separated
- Input unemployment claims into the EDD system
- Processed appeal requests
- Scan and locate scanned documents
- Customer service, file, fax, answer multi line phones
Education
Bachelor of Arts - Business Management
University of Phoenix
06.2015
Associate of Arts - Business Management
University of Phoenix
06.2011
Skills
- Excellent Customer Service
- Strong work ethic
- Housekeeping
- Organization and time management
- Dependable and responsible
- Attention to detail
- Organizational skills
- Remote office availability
- MS office
- Communication
- Supervision and leadership
- Good Telephone Etiquette
- Microsoft Word
Timeline
Residential Cleaning Technician
Sweet Breeze Cleaning
11.2025 - 12.2025
Ride Share Operator
Uber
09.2025 - 12.2025
Caregiver
Team Employer
08.2025 - 11.2025
Caregiver
IHSS
01.2021 - 07.2024
Employment Program Representative (UI)
Employment Development Department
07.2020 - 12.2020
Executive Secretary
Cal Fire
10.2016 - 07.2018
Employment Program Representative (UI)
Employment Development Department
08.2010 - 07.2012
Office Technician (DI)
Employment Development Department
03.2008 - 08.2010
Legal Assistant
Patton State Hospital
03.2007 - 11.2007
Office Assistant (UI)
Employment Development Department
05.2003 - 03.2007
Associate of Arts - Business Management
University of Phoenix
Bachelor of Arts - Business Management
University of Phoenix