Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Paula Wilkins

Saskatoon

Summary

Dynamic professional with a proven track record in customer engagement and brand awareness, notably at King Marketing Ltd. Excelled in team leadership and staff training, enhancing brand loyalty and sales conversions. Skilled in marketing and effective communication, consistently achieving high customer satisfaction and operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Brand Ambassador/Account Manager

King Marketing Ltd.
11.2016 - 12.2024
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.

School Van Driver

First Student Transportation
09.2020 - 06.2024
  • Adhered to traffic regulations while exhibiting defensive driving skills, ensuring students'' safety during commutes.
  • Attended training sessions pertaining to child safety, first aid procedures, and driver improvement programs for continuous professional development.
  • Ensured timely pick-up and drop-off of students by adhering to the established routes and schedules.

Department Manager

Home Depot Canada
07.2014 - 07.2016
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Decorator/Sales Associate

Benjamin Moore Elements of Colour
04.2011 - 06.2014
  • Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
  • Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
  • Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
  • Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
  • Developed space planning concepts, color palette selections, and textile presentations.

Education

High School Diploma -

Mount Royal Collegiate Institute
Saskatoon, SK

Skills

  • Customer service
  • Effective communicator
  • Customer engagement
  • Team leadership qualities
  • Brand awareness
  • Staff training

Accomplishments

  • Achieved Eastern Service Employee of the Year 2021 by completing tasks with outstanding service, accuracy and efficiency.

Languages

English
Full Professional

Certification

  • Basic Life Support Certification (BLS)
  • Advanced Cardiac Life Support Certification (ACLS)

Timeline

School Van Driver

First Student Transportation
09.2020 - 06.2024

Brand Ambassador/Account Manager

King Marketing Ltd.
11.2016 - 12.2024

Department Manager

Home Depot Canada
07.2014 - 07.2016

Decorator/Sales Associate

Benjamin Moore Elements of Colour
04.2011 - 06.2014

High School Diploma -

Mount Royal Collegiate Institute

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Paula Wilkins