Paula Vásquez
Acheson,AB
Summary
Motivate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Waitress
Coronado Golf Resort
10.2022 - 06.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Resort Suite Cleaning
Playa Blanca Resort
05.2020 - 12.2020
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
- Ensured cleanliness and hygiene of suites, contributing to a comfortable and welcoming environment for guests.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Managed inventory of suite amenities, coordinating with housekeeping and maintenance staff to replenish supplies as needed.
Perfume Seller
Miracle Perfumery
02.2016 - 03.2017
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- I had good achievements with perfume sales
Comercial Advisor Call Center
Telemark Colombia
03.2014 - 04.2016
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
- Provided exceptional customer service, addressing client inquiries promptly and professionally
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Facilitated communication and collaboration between departments to help business function smoothly.
- call monitoring to provide excellent customer service
Sales Promoter
Huawei
02.2013 - 06.2014
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Developed rapport with customers, resulting in repeat business and loyalty to the brand.
- Collaborated with store management to create eye-catching displays that attracted customer attention and promoted products effectively.
- I achieved great goals, and got a good bonus
Education
Course - Advance Course in Applied Positive Psychology
Market Courses
Online01.2022
Course - The Spanish Teacher Course For Foreigners (ELE)
Market Courses
Online Academy 12.2020
Course - Word, Exel And Power Point
Inge Computo
Colombia 03.2009
Skills
- Safe Food Handling
- Guest Relations Management
- Dining Area Maintenance
- Menu Recommendations
- Customer Service
- Menu Memorization
- Relationship Management
- Performance Improvement
- Service Prioritization
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Waitress
Coronado Golf Resort
10.2022 - 06.2023
Resort Suite Cleaning
Playa Blanca Resort
05.2020 - 12.2020
Perfume Seller
Miracle Perfumery
02.2016 - 03.2017
Comercial Advisor Call Center
Telemark Colombia
03.2014 - 04.2016
Sales Promoter
Huawei
02.2013 - 06.2014
Course - Advance Course in Applied Positive Psychology
Market Courses
Course - The Spanish Teacher Course For Foreigners (ELE)
Market Courses
Course - Word, Exel And Power Point
Inge Computo
Similar Profiles
Caiden David-Cruz RagadioCaiden David-Cruz Ragadio
Lead Banquet Server / Server at Feast and Fareway (Coronado Golf Course)Lead Banquet Server / Server at Feast and Fareway (Coronado Golf Course)
Kermit SisonKermit Sison
Lead Cook at Coronado Spring ResortLead Cook at Coronado Spring Resort
Roberto GallegosRoberto Gallegos
Banquet Server at Loews Coronado Bay ResortBanquet Server at Loews Coronado Bay Resort